Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jennifer Peterson

St. Petersburg,FL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Knowledgeable and dedicated customer service professional with extensive experience in the mutual fund industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with exemplary passion for developing relationships, partnerships and growing businesses. Background in FOH restaurant and resort staff.

Overview

9
9
years of professional experience

Work History

Store Manager

Ashe Couture
St. Petersburg, FL
04.2021 - Current
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Consistently meeting and exceeding sales goals.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Maintained website by adding new inventory as it was received.
  • Assisted with buying meetings for new products for the store to stay on trend and budget.
  • Optimized organizational processes by effectively managing crew schedules.

Senior Client Service Representative

Franklin Templeton Investments
St. Petersburg, FL
04.2018 - 04.2021
  • Answer and process routine to complex customer requests and inquiries, contributes to a resolution of escalated issues, resolves customer concerns/problems by offering solutions within scope of work and makes corrections on accounts as required.
  • Identifies customer's current and future needs, to proactively enhance the customer experience.
  • Adheres to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
  • Participates in various project activities within the division.
  • Actively participates in team meetings by providing topics for discussion and offering ideas and feedback.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Handled 50+ customers in fast-paced setting in coordination with solid team of numerous customer service associates.
  • Trained staff on operating procedures and company services.

Activities Coordinator

TradeWinds Island Grand Resort
Saint Pete Beach, FL
01.2018 - 06.2020
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Continually maintaining and improved the company's reputation.
  • Assist with organizing numerous activists for our department.
  • Interact with all guests of all ages over a microphone to get everyone involved in all the fun and ensure everyone is enjoying themselves.
  • Handle all concern's professionally and respectfully
  • Maintained individual child records, program records and completed various reports.
  • Coached employees through day-to-day work and complex problems.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Server

Chili's Grill & Bar
Saint Petersburg, FL
02.2015 - 07.2017
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Verified cash drawer against the day’s receipts.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained high standards of cleanliness and sanitation.
  • Developed and maintained positive working relationships with others to reach business goals.

Education

High School Diploma -

Northeast High School
St. Petersburg, FL
2013

Skills

  • Office and staff streamlining
  • Telephone etiquette
  • Team building
  • Computer knowledge
  • New hire training mentor
  • Mutual funds understanding
  • Excellent Excel skills
  • Sales Tracking
  • Inventory Accuracy
  • Multitasking and Organization
  • Consumer Trends
  • Scheduling and Time-Tracking

Timeline

Store Manager

Ashe Couture
04.2021 - Current

Senior Client Service Representative

Franklin Templeton Investments
04.2018 - 04.2021

Activities Coordinator

TradeWinds Island Grand Resort
01.2018 - 06.2020

Server

Chili's Grill & Bar
02.2015 - 07.2017

High School Diploma -

Northeast High School

Similar Profiles

CREATE PROFILE
Jennifer Peterson