Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Petrowski

Columbus

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Kroger
04.2022 - Current
  • Delivered groceries to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Order Picker

Gap Warehouse
10.2021 - 03.2022
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Recorded daily activities for inventory control.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Call Center Representative

AEP
03.2018 - 10.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Associate of Arts - Human Resources Management

Columbus State Community College
Columbus, OH
01-2017

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution
  • Computer proficiency
  • Payment processing
  • Microsoft outlook
  • Paperwork processing
  • Data collection
  • Clerical support
  • Filing
  • POS systems expert

Timeline

Delivery Driver

Kroger
04.2022 - Current

Order Picker

Gap Warehouse
10.2021 - 03.2022

Call Center Representative

AEP
03.2018 - 10.2021

Associate of Arts - Human Resources Management

Columbus State Community College

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Jennifer Petrowski