Jennifer Petrowski
Columbus
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Kroger
06.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Customer Service/Delivery Driver
Kroger
04.2022 - 06.2025
- Interact with customers.
- Verifying accuracy of order.
- Bill Of Lading for incoming and outgoing semi trucks from fulfillment center.
- Loading and unloading semi trucks and delivery vans.
Customer Call Center Representative
AEP Ohio
01.2018 - 01.2021
- Answered incoming customer calls for 7 states in regards to bills-power outages.
Customer Service Associate
Kroger
01.2011 - 01.2018
- Customer service at fuel center.
Call Center Representative
Express Clothing
09.2013 - 09.2015
- Handled a high volume of inbound customer calls, averaging 50 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
- Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
- Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
- Managed multiple communication channels including phone calls, emails, live chat support etc
- Developed rapport with customers by actively listening to their concerns and providing empathetic responses
- Maintained confidentiality of sensitive customer information according to established data protection guidelines
- Achieved an average first-call resolution rate of 75%, reducing the need for customers to make multiple contacts
- Demonstrated strong problem-solving skills by identifying root causes of customer issues and implementing appropriate solutions
- Maintained a positive attitude during challenging interactions with difficult or demanding customers
Business Service Representative
UBS Financial Service
09.1998 - 08.2007
- Streamlined business processes for improved efficiency and productivity.
- Managed a diverse portfolio of clients, ensuring timely delivery of services and customized solutions.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
- Managed billing processes, ensuring accurate invoicing and timely payment collection from clients.
- Developed strong client relationships with effective communication and consistent followup.
- Responded proactively and positively to rapid change.
- Followed established procedures to enter and process data correctly.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High school diploma - Business Administration
Hamilton Township High School
Columbus, OH06-1999
Skills
- Data entry
- Customer service
- Phone etiquette
- Web services
- Call center
- Office management
- Computer skills
- Filing
- Basic math
- Communication skills
- Typing
- Multi-line phone systems
- Microsoft Office
- 10 key typing
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Product knowledge
- Attention to detail
Certification
Driver's License
Timeline
Cashier/Customer Service
Kroger
06.2025 - Current
Customer Service/Delivery Driver
Kroger
04.2022 - 06.2025
Customer Call Center Representative
AEP Ohio
01.2018 - 01.2021
Call Center Representative
Express Clothing
09.2013 - 09.2015
Customer Service Associate
Kroger
01.2011 - 01.2018
Business Service Representative
UBS Financial Service
09.1998 - 08.2007
High school diploma - Business Administration
Hamilton Township High School