Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jennifer Phelps

Warner Robins,GA

Summary

Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales & Support Specialist

AT&T
08.2013 - 08.2023
  • Maximized customers' experiences and optimized purchase selections by educating on full product and network capabilities.
  • Managed customer accounts, responding to inquiries and resolving customer service issues.
  • Managed comprehensive customer onboarding activities and paperwork for sales and followup.
  • Increased B2B sales opportunities via cold calling, emailing, in-person meetings and SalesForce.
  • Drove sales with proactive strategies and consistently achieved targets.
  • Maintained employee training schedules for 10+ representatives.
  • Elevated customer satisfaction by engaging in conversation and resolving problems.
  • Addressed, researched and resolved customer technical and billing issues.
  • Maintained strong working relationships inside and outside the organization.
  • Developed individual relationships with customers from greeting through post-sale contact.
  • Generated new leads through networking and attending industry events.

Bar & Host Manager

Johnny Carino's
07.2006 - 07.2012
  • Focused on maintaining a positive, collaborative work culture for a 15+ person bar and host staff
  • Implemented and honed new processes and strategies to raise efficiency and service quality.
  • Trained, scheduled, and oversaw a bar and host staff of 15+.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Supported business success through practical solutions in inventory management, resource allocation and customer relationship development.
  • Recruited and trained staff members on organization policies.
  • Maintained employee records and ensured compliance for local and state laws.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.

Education

Social Sciences -

Macon State College
Macon, GA

General Studies Diploma -

Warner Robins High
Warner Robins, GA

Skills

  • Excellent Written & Verbal Communication
  • Great Attention to Detail
  • Self-Starter
  • Deductive Reasoning
  • Scheduling
  • Minute Taking
  • Problem-Solving
  • Time Management
  • Appointment Scheduling
  • Researching
  • Expense Reporting
  • Organization
  • Proficient in Microsoft Office Suite
  • Active Listening
  • Proposal Writing

Certification

Retail Management Development Program, AT&T, 11/01/15, Developed Leadership Skills, Developed Transferable Sales Skills, Auditing Key Performance Indicators, Maintaining and Ordering Inventory, Back Office Organization, Employee Scheduling

Accomplishments

  • Leadership Council, South GA, 09/01/18, Recognition for Excellence in Customer Engagement
  • Top DirecTV Performance, 10/01/16, Acknowledgement for Exceeding Sales Goals
  • 3 Year to Date MVP for AT&T, 04/01/15, Trophy in Recognition of Being Lead Sales Driver

Timeline

Sales & Support Specialist

AT&T
08.2013 - 08.2023

Bar & Host Manager

Johnny Carino's
07.2006 - 07.2012

Social Sciences -

Macon State College

General Studies Diploma -

Warner Robins High

Similar Profiles

CREATE PROFILE
Jennifer Phelps