Quickbooks
Jennifer Phifer
Greenville,TX
Summary
I’m a detail-oriented and resourceful professional with experience spanning office administration, customer service, and retail operations. My background includes managing daily office functions, streamlining workflows, and enhancing customer satisfaction through effective communication and problem-solving. I have a strong track record of identifying cost-saving opportunities, including researching and implementing software transitions and securing non-profit grants that have saved organizations thousands annually. With hands-on experience in a variety of CRM platforms—particularly within church and non-profit settings—I bring a unique blend of technical proficiency and people-focused service. I’m passionate about supporting teams, improving systems, and making meaningful contributions wherever I work.
Overview
22
22
years of professional experience
Work History
Office Administrator
Christ Community Church
Greenville, TX
10.2013 - 08.2024
- Handled incoming calls, emails, and correspondence with professionalism and promptness.
- Experienced in using various church CRM platforms to manage member data, track engagement, and support communication efforts.
- Coordinated building schedule and event calendar, ensuring proper setup of rooms for meetings, classes, and special events.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Prepared various publications, advertisements, and social media posts while utilizing Adobe Illustrator, Adobe Photoshop, and PowerPoint.
- Managed day-to-day operations in the office, ensuring smooth functioning and efficient workflow.
- Managed paper or electronic filing systems by recording information, updating paperwork, and maintaining documents.
- Managed all financial transactions and maintained accurate records, including payroll processing, filing tax forms, reconciling accounts, and generating regular financial reports.
Handbag Designer
Self Employed Web
Greenville, TX
01.2008 - 05.2011
- Designed, manufactured, and shipped as many as 1,000 units per year, specializing in custom order designs for weddings or other events.
- Provided extensive one-on-one customer service to provide the best possible product for each customer.
- Featured on national platforms, such as Etsy, in various publications, and on red carpets.
- Managed all administrative tasks, including bookkeeping, sourcing of materials, and customer communications.
Office Operations Administrator
JCPenney
Greenville, TX
05.2005 - 12.2007
- Organized and tracked inventory levels for the company's products.
- Provided support to management during decision-making processes related to operations.
- Developed weekly reports on operational performance metrics.
- Fielded phone calls from customers and answered diverse questions.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Delegated work to staff, setting priorities and goals.
Visual Merchandiser
JCPenney
Greenville, TX
05.2002 - 05.2005
- Organized store layout, fixtures and visual merchandising standards.
- Provided training sessions for staff members on proper display techniques for different types of merchandise.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
- Collaborated with sales team to align visual merchandising with sales objectives, boosting sales by a significant percentage.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
- Consulted with management and advertising teams to plan optimal promotions.
Education
Bachelor of Arts - Fine Arts; English
Texas A&M University, Commerce, TX
Commerce, TX12-2003
Skills
- Office administration
- Calendar management
- Records and document management
- Payroll and budget management
- Financial Reporting
- Customer service and communication
- Bookkeeping
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Researched and led the transition to new CRM software, resulting in a cost savings of over 50% annually.
- Researched and implemented software transitions by securing non-profit grants, saving the business thousands of dollars annually.
Work Preference
Work Type
Full TimePart TimeSoftware
Microsoft Office Suite
Google Workspace
CRM (various platforms)
Excel
Adobe Acrobat
Adobe Illustrator
Adobe Photoshop
Timeline
Office Administrator
Christ Community Church
10.2013 - 08.2024
Handbag Designer
Self Employed Web
01.2008 - 05.2011
Office Operations Administrator
JCPenney
05.2005 - 12.2007
Visual Merchandiser
JCPenney
05.2002 - 05.2005
Bachelor of Arts - Fine Arts; English
Texas A&M University, Commerce, TX
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