Jennifer Phillips
Support Specialist
Vancouver,WA
Summary
Result-oriented professional with vast experience of delivering excellent customer services. Hardworking, driven and focused to ensure smooth flow of operations. Proven success in overseeing organizational activities and leading teams to deliver exceptional performance, while ensuring attainment of set goals. Ability to efficiently perform and maintain administrative functions, including documenting, scheduling reports, and resolving conflicts. Self-motivated and attentive with great interpersonal and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Loan Processor
Downey Savings
San Diego, CA
Remote Customer Service II
Thermo Fisher Scientific Inc.
Vancouver, WA
09.2021 - Current
- Responsible for engaging with customers, answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers
- Respond to and resolve internal and external customer requests and inquiries which may involve pricing,
- Product availability or returns, terms and conditions, vendor information, and delivery
- Work in a specialized team for handling returns and credits and handling resolutions for customers
- Interaction with multiple groups including Operations, Technical Support, Logistics, and suppliers to ensure timely and accurate shipment of product and issue resolution.
Deputy Sheriff/Detentions and Court Services
County Of San Diego
San Diego, United States
06.2007 - 02.2021
- Ensure protection, safety, and security by providing care, custody, and control of inmates
- Perform jail duties to include maintain log entries, writing reports and day to day interaction with inmates while conducting operational duties
- Manage inmate conflicts/emergencies in compliance with legal procedures, coaching, and conventional policies
- Conduct training sessions and mentor new deputies to provide efficient services
- Training officer for 6 years, trained multiple new deputies in training, wrote daily evaluations and training plans, followed-up with trainees, created training drills and assisted in executing the scenarios with the team
- Completed monthly, quarterly, and annual trainings via Learning Management System (LMS)
- Created PowerPoint presentations for briefing trainings and assisted with quarterly and annual training drills
- Assigned as the team training coordinator by delegating briefing trainings and coordinated drills with other training officers/deputies
- Maintained an accurate record of all the trainings that needed to be completed per STC guidelines.
Validator/Loan Processor
Washington Mutual
San Diego, CA
01.2002 - 05.2007
- Managed loan applications and documentation as well as assessed credit value and financial status within specified limits
- Regulated all relevant ratios and metrics and informed the brokers with any outstanding documents needed
- Facilitated execution of loan and other monetary services, while updating overall data in the system
- Referred files to underwriters for assessment and signed agreements prior to funding
- Verified debtor’s financial data by ensuring complete accuracy and applied basic accounting principles
- Proficiently executed loan processing in wholesale and retail as well as by utilizing broad knowledge of conventional loan programs.
Education
Master's Degree - Leadership
University of Arkansas Grantham Lenexa
Bachelor's Degree - Criminal Justice
Ashworth College
Skills
Organizational Managementundefined
Affiliations
San Diego Sheriff's Academy – PC 832, Miramar College, San Diego, CA
Technical Proficiencies
Microsoft Office Suite
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Timeline
Remote Customer Service II
Thermo Fisher Scientific Inc.
09.2021 - Current
Deputy Sheriff/Detentions and Court Services
County Of San Diego
06.2007 - 02.2021
Validator/Loan Processor
Washington Mutual
01.2002 - 05.2007
Loan Processor
Downey Savings
Master's Degree - Leadership
University of Arkansas Grantham Lenexa
Bachelor's Degree - Criminal Justice
Ashworth College
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