Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Phillips

Milton,PA

Summary

Detail oriented Senior Analyst with exceptional teamwork, leadership and communication skills. Over 20 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines.

Overview

31
31
years of professional experience

Work History

Senior Analyst, Business Analytics

Aetna
11.2012 - Current
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Utilized data visualization techniques to present and explain complex data sets.

Supervisor, Provider Data Services

Aetna
01.2009 - 11.2012
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.

Manager, Provider Relations

Delta Dental Of Pennsylvania
03.2006 - 12.2009
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Supervisor

Delta Dental Of Pennsylvania
03.2000 - 03.2006
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Representative

Delta Dental Of Pennsylvania
01.1997 - 03.2000
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Orthodontic Assistant

Edward Windmiller, DDS
03.1993 - 01.1997
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
  • Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
  • Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.

Education

Certificate, Dental Assisting - Dental Assisting

Harrisburg Area Community College
Harrisburg, PA
05.1993

Skills

  • Microsoft Power BI
  • QuickBase (builder)
  • Performance monitoring
  • Business Operations Analysis
  • Data Research and Validation
  • Relaying Complex Information
  • Excel proficiency (advanced)
  • Report Preparation
  • Business Process Mapping
  • KPI Tracking and reporting
  • Root Cause Analysis
  • Project Management

Timeline

Senior Analyst, Business Analytics

Aetna
11.2012 - Current

Supervisor, Provider Data Services

Aetna
01.2009 - 11.2012

Manager, Provider Relations

Delta Dental Of Pennsylvania
03.2006 - 12.2009

Supervisor

Delta Dental Of Pennsylvania
03.2000 - 03.2006

Customer Service Representative

Delta Dental Of Pennsylvania
01.1997 - 03.2000

Orthodontic Assistant

Edward Windmiller, DDS
03.1993 - 01.1997

Certificate, Dental Assisting - Dental Assisting

Harrisburg Area Community College

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Jennifer Phillips