Jennifer Phillips
Customer Relations Manager
West Chester,OH
Summary
Seasoned Front End Supervisor with relevant experience managing operations, ensuring customer satisfaction and leading teams. Strengths include ability to multitask, strong decision-making skills and adeptness in handling employee scheduling and training. Proven track record of improving workflow efficiency and enhancing team performance within fast-paced environments.
Overview
26
26
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
Mason, OH
03.2024 - 07.2024
- Trained new employees in customer service techniques and store policies.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Resolved customer complaints in a professional manner.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Assisted management team in developing operational strategies that improved overall store performance.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Ensured adequate staffing levels during peak business hours.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Conducted regular performance evaluations of front end personnel.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Managed daily operations, client relations and IT.
- Directed and supervised staff performance.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Inventory Manager
The Home Depot
Mason, OH
10.2001 - 06.2010
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Participated in annual physical inventories conducted at multiple locations.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Ensured product quality and safety standards were met throughout the inventory process.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Examined levels of supplies and material to determine shortages.
- Monitored inventories on computer to generate accurate reports.
- Oversaw the implementation of automated inventory management tools to enhance operational productivity.
- Retained optimal inventory levels to prevent disruptions in business operations.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Ensured compliance with industry regulations and standards related to inventory management and storage.
- Set up and maintained accurate item master data in the inventory management system.
- Monitored and reported on key inventory performance indicators to senior management regularly.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Followed operational guidelines to properly unload and stock merchandise.
- Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.
- Developed and executed inventory reduction strategies, improving operational efficiency.
- Managed relationships with third-party logistics providers to ensure efficient inventory handling and storage.
- Handled ad resolved escalated situations related to inbound and outbound deliveries.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Managed inventory levels across multiple warehouse locations, ensuring optimal stock quantities.
- Identified and resolved inventory discrepancies through root cause analysis and process improvement initiatives.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Consistently met company and department objectives within budget and time constraints.
- Prepared inventory for shipment by attaching tags and labels.
Department Team Leader
Target
Huber Heights, Ohio
05.1998 - 10.2001
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints in a timely manner.
- Collaborated with other managers on projects or initiatives impacting multiple departments.
- Coached, mentored, and evaluated department staff performance.
- Participated in recruitment activities such as interviewing potential candidates for positions within the department.
- Ensured that all employees had the necessary resources to perform their jobs effectively.
- Oversaw daily operations of the team including delegating tasks, setting deadlines.
- Analyzed data to identify trends or areas needing improvement.
- Assisted with the development of departmental goals and objectives.
- Maintained an open line of communication between departments within the organization.
- Provided guidance on how to handle difficult situations or customers.
- Monitored employee attendance for compliance with company policies.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Followed safety protocols and company processes and procedures.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Worked closely with sales associates to complete tasks.
- Balanced workloads to meet targets without overtaxing employees.
- Handled shift overstock, restocking and inventory control.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Utilized technology and software for inventory management and sales reporting.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Managed daily operations, ensuring efficient workflow and productivity.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Coordinated cross-departmental initiatives to improve overall business performance.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Some College (No Degree) - Business Administration And Management
University of Cincinnati Blue Ash College
Cincinnati, OHSkills
- Customer Service
- Staff Supervision
- Complaint resolution
- Listening Skills
- Training and mentoring
- Problem-solving skills
- Staff Management
- Employee Motivation
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Front End Supervisor
The Home Depot Inc
03.2024 - 07.2024
Inventory Manager
The Home Depot
10.2001 - 06.2010
Department Team Leader
Target
05.1998 - 10.2001
Some College (No Degree) - Business Administration And Management
University of Cincinnati Blue Ash College