Jennifer Phillips
Recovery Connect
Burbank,CA
25
years of professional experience
Compassionate and attentive Behavioral Health Technician with a strong background in supporting patients with mental health, as well as those dealing with substance abuse disorders. Skilled in crisis prevention, patient observation, and therapeutic communication. Committed to creating a safe, respectful, and supportive environment while collaborating with multidisciplinary teams to enhance patient care outcomes.
Work History
Home Health Aide Assistant
3 Months- Assisted clients with daily living activities to enhance overall well-being and independence.
- Monitored vital signs and reported changes to healthcare team for prompt intervention.
- Administered prescribed medications while ensuring compliance with safety protocols.
Home Health Aide
2 Years 3 Months- Implemented individualized care plans, coordinating with families and healthcare providers for optimal outcomes.
- Advocated for client needs by communicating effectively with family members and interdisciplinary teams.
- Developed strong relationships with clients, promoting emotional well-being and social interaction through engagement activities.
Admissions Representative
2 Years 7 Months- Streamlined application processes by implementing digital solutions, reducing processing time and improving accuracy.
- Collaborated with clinical staff to develop tailored admissions strategies, fostering a supportive onboarding experience for new clients.
- Implemented feedback system for declined applicants, offering constructive advice for future applications.
Behavioral Health Technician
2 Years 6 Months- Supported crisis intervention strategies to de-escalate challenging situations effectively.
- Collaborated with multidisciplinary teams to enhance patient treatment outcomes.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Program Technician
18 Years 7 Months- Supported program implementation by coordinating logistics and ensuring compliance with regulatory standards.
- Analyzed data to evaluate program performance and identify areas for improvement.
Education
Associate of Applied Science - Science
Skills
Client Care & Support
Substance Use Disorder (SUD) Treatment
Behavioral Health Support
Crisis Intervention
De-escalation Techniques
Recovery Support
Patient Advocacy
Therapeutic Communication
Active Listening
Case Documentation
Electronic Health Records (EHR)
HIPAA & Client Confidentiality
Timeline
Home Health Aide Assistant
Brightstar Healthcare
05.2026 - CurrentRead More
Home Health Aide
Friends and Family Home Health
05.2024 - CurrentRead More
Admissions Representative
Recovery Connect
01.2024 - CurrentRead More
Behavioral Health Technician
Empower Recovery
08.2020 - 02.2023Read More
Program Technician
State of California
03.2001 - 10.2019Read More
Glendale Community College
Associate of Applied Science from Science
Read More