Jennifer Phillips Ernest
Dalton,Nebraska
Summary
Self-motivated Quality Outcomes Coordinator brings proven leadership, organizational and customer relation skills combined with highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining database systems, team development and preparing reports. Knowledgeable in project management principles, healthcare compliance, regulatory reporting and healthcare service best practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Outcomes Coordinator
Morrill County Community Hospital
11.2018 - Current
- Managed multiple projects simultaneously while meeting tight deadlines
- Provided administrative support in scheduling committee meetings, improvement projects, and preparing facility reports
- Organized data by creating Excel spreadsheets, visual aids for easier analysis
- Assisted in the development of department and facility-wide process improvement initiatives to increase operational effectiveness, health care quality, safety, and satisfaction for patients and staff
- Collaborated with cross-functional teams to develop strategies that improved workflow efficiency to meet CMS regulations
- Handled administrative tasks for team members, helping projects run smoothly
- Participate and attend quarterly Regional Performance Improvement Network (RNHN), active member of Nebraska Hospital Association for Healthcare Quality, Risk, Safety (NAHQRS), and participate on Morrill County Community Needs Assessment Committee.
- Developed and sit as Chair Person on Morrill County Community Hospital's Quality Council, directing and overseeing their facility wide quality assurance process improvement program; patient safety, risk management, utilization review, infection control and required reporting.
- Worked with patient to understand their health care needs, while incorporating families and caregivers when appropriate to meet the patient’s treatment goals
Clinic Quality Nurse, EMR Super User
Morrill County Hospital Clinics
08.2011 - 11.2018
- Performed direct patient care, exceptional customer service through telephone, written and direct communication, under a physician’s direct supervision
- Served as a community and patient advocate by participating in community needs assessment activities
- Spearheaded clinical EMR product workflow analytics and process improvement to meet CMS regulations as early rural health care EMR adopters
- Assisted clinic staff and medical providers with change management as we navigated the transition from paper charting to electronic charting as a trainer, facilitator, listener and organizer
LPN Charge Nurse
Sidney Regional Medical Center
12.2004 - 11.2011
- I started at SRMC Acute Care as a nursing assistant, transitioned to SRMC Extended Care in 2007, where I worked as a Medication Aide and then a LPN Charge floor nurse
- Providing direct patient care including ADLs, Medication administration, communication with co-workers, patients, patient’s family and primary care providers to meet the residents’ care plan goals
Education
Bachelor of Arts (B.A.) - Health Information Management
Western Governors University
09.2020
Diploma - Licensed Practical Nursing
Western Nebraska Community College
05.2010
Associate in Arts (A.A.) - Business Administration
Northeastern Junior College
05.2004
Skills
- Patient Care Advocate
- Written and Verbal Communication
- Data analysis
- Project management
- Strategic Planning
- Meeting Coordination
- Best Practices Implementation
- Team Oversight
- Regulatory Compliance
- Process Improvement
Accomplishments
- Achieved clinical quality measures and interoperability through coordinated use of Meditech EMR for state and CMS reporting tasks.
- Graduated from Nebraska Hospital Association Quality Residency in 2019.
- Used Microsoft Excel to develop quality data tracking spreadsheets.
- Collaborated with team of regional hospitals, area business and Panhandle Public Health in the development of Bridgeport Active Community and Community Needs Assessment Committee.
- Active board member of Bridgeport High Schools TeamMates Council.
Certification
- LPN Nebraska
- BLS
- Project +
Volunteer Experience
- Member, Bridgeport ACTIVE Improvement Committee, Bridgeport, NE
- Board Member, TeamMates Council – Bridgeport High School, Bridgeport, NE
Timeline
Quality Outcomes Coordinator
Morrill County Community Hospital
11.2018 - Current
Clinic Quality Nurse, EMR Super User
Morrill County Hospital Clinics
08.2011 - 11.2018
LPN Charge Nurse
Sidney Regional Medical Center
12.2004 - 11.2011
Associate in Arts (A.A.) - Business Administration
Northeastern Junior College
- LPN Nebraska
- BLS
- Project +
Bachelor of Arts (B.A.) - Health Information Management
Western Governors University
Diploma - Licensed Practical Nursing
Western Nebraska Community College
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