Jennifer Piccirillo
Northford,CT
Summary
Proven efficiency in front desk operations and patient care coordination at Eye Physicians & Surgeons P.C., enhancing patient satisfaction and streamlining appointment scheduling. Skilled in Microsoft Office and demonstrating exceptional telephone etiquette, I significantly contributed to a positive, results-driven work environment. Expertly managed medical billing and fostered trust through compassionate customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Eye Physicians & Surgeons P.C.
01.2013 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation. Gavv
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Completed patient referrals to other medical specialists.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding f
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Branford High School
Branford, CT06.2010
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- Payment Collection
- Medical Billing
- Paperwork coordination
- Medical Office Procedures
- Insurance Claims
- Referral Verification
- EMR / EHR
Timeline
Medical Receptionist
Eye Physicians & Surgeons P.C.
01.2013 - Current
High School Diploma -
Branford High School
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