Jennifer Picco
Ellicott City,MD
Summary
Dynamic project management professional with extensive experience in project scheduling, resource allocation, and risk mitigation. Proven ability to leverage strong analytical skills to align projects with strategic objectives, ensuring optimal outcomes. Demonstrated success in leading cross-functional teams to achieve high-quality results on time and within budget. Committed to driving efficiency and fostering collaboration in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Project Planner and Assistant
KPS Contracting
09.2019 - Current
- Contributed project planning and execution for multiple construction projects, ensuring adherence to timelines and budgets.
- Collaborated contract negotiations, ensuring compliance with legal requirements and alignment with company objectives.
- Put together estimates, specifications, and other project documents.
- Consulted with clients to define objectives and develop scopes.
- Assisted the collaboration with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Provided and assisted in the building and/or remodeling over at least 128 projects over the last 6 years (big or small)
Service Coordination Supervisor
Carolinas IT
01.2017 - 01.2019
- Led a team in implementing new software solutions, enhancing operational efficiency.
- Developed training programs for staff, improving technical skills and knowledge retention.
- Mentored junior staff, fostering professional development and team cohesion.
- Managed resource allocation effectively, balancing project demands with team capacities.
- Facilitated regular team meetings to assess progress and address challenges promptly.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked closely with the Project Management team to ensure that service delivery for clients was met in a timely manner.
Administrative Assistant
Lenovo
Raleigh, NC
01.2017 - 01.2017
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and travel arrangements for approximately 12 executives, ensuring seamless logistical support.
- Developed and maintained filing systems, improving document retrieval times by implementing organized structures.
- Assisted in budgeting processes by tracking expenses and preparing financial reports for management review.
Team/Technical Lead
SoftPro Corporation
Raleigh, NC
01.2015 - 01.2017
- Led cross-functional teams to deliver high-quality software solutions on time.
- Guide a technical team of approximately 20 in upgrading SoftPro suite of products for customers, working in conjunction with senior management and other departments.
- Provided backup support to team members throughout the customer upgrade process, resulting in the timely completion of projects.
- Built strong working relationships with technical and non-technical teams alike at all levels including senior management.
- Collaborated with stakeholders to define project requirements and scope.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Operations Manager – Department of Managed Services
Alphanumeric Systems Inc.
Raleigh, NC
01.2010 - 01.2015
- Streamlined operations by implementing efficient workflow processes and optimizing resource allocation.
- Led cross-functional teams to enhance productivity and reduce operational bottlenecks.
- Analyzed performance metrics to identify areas for continuous improvement in service delivery.
- Developed training programs to elevate team capabilities and ensure adherence to best practices.
- Established key performance indicators to measure operational success and drive accountability within teams.
- Implemented quality control measures that improved product consistency and customer satisfaction rates.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Content Manager
Kadix Systems LLC
Arlington, VA
01.2008 - 01.2010
- Provided content management services for the US Department of Defense (DOD).
- Developed and implemented content strategies to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to align messaging and maximize audience reach.
- Oversaw content production process, optimizing workflows for efficiency and effectiveness.
- Conducted market research to identify trends, informing strategic direction of content initiatives.
- Approved, reviewed and edited content flowing to website.
- Used content management system to analyze user engagement and website traffic metrics.
- Developed strategies to optimize website content for search engine visibility.
Lead Outreach Specialist
Plexus Scientific Corporation
Arlington, VA
01.2005 - 01.2008
- Contracted to support The Pentagon’s outreach and user engagement activities.
- Analyzed feedback from community stakeholders to refine outreach tactics for improved effectiveness.
- Coordinated with internal teams to align outreach strategies with organizational goals and objectives.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
System Administrator
Ideas to Solutions, Inc.
Columbia, MD
01.2004 - 01.2005
- Administered network systems and ensured optimal performance of servers and applications.
- Implemented security protocols to safeguard sensitive data across multiple platforms.
- Monitored system performance and executed troubleshooting procedures for rapid issue resolution.
- Collaborated with cross-functional teams to align IT initiatives with organizational goals.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
Education
Associate of Arts - Communications
Howard Community College
Columbia, MarylandMass Communication
Towson University
Baltimore, MDSkills
- Experience with multiple operating systems: Windows, Android, Apple
- Skilled in various CMS platforms including LANDesk and ServiceNow
- Proficient in configuring devices from various manufacturers
- Comprehensive documentation skills
- Project timeline management
- Assessment of performance trends
- Cross-functional teamwork
- Service excellence
- Meticulous attention to detail
- Proficient in handling multiple priorities
- Consistent performance delivery
Timeline
Project Planner and Assistant
KPS Contracting
09.2019 - Current
Service Coordination Supervisor
Carolinas IT
01.2017 - 01.2019
Administrative Assistant
Lenovo
01.2017 - 01.2017
Team/Technical Lead
SoftPro Corporation
01.2015 - 01.2017
Operations Manager – Department of Managed Services
Alphanumeric Systems Inc.
01.2010 - 01.2015
Content Manager
Kadix Systems LLC
01.2008 - 01.2010
Lead Outreach Specialist
Plexus Scientific Corporation
01.2005 - 01.2008
System Administrator
Ideas to Solutions, Inc.
01.2004 - 01.2005
Associate of Arts - Communications
Howard Community College
Mass Communication
Towson University