Jennifer Piccolo
Administration
Brentwood,CA
Summary
Experienced with healthcare administration tasks, including patient record management and scheduling. Utilizes strong organizational and communication skills to enhance operational efficiency. Knowledge of healthcare regulations and office procedures to ensure compliance and the ability to enhance client well-being through health monitoring and strong communication. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills, qualities to drive team success, and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Private Caregiver
Neighbor
01.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules and guidelines.
- Developed individualized care plans to meet specific client needs and preferences.
- Monitored client health status, reporting changes to family members or healthcare providers.
- Maintained accurate records of services provided and client progress in documentation systems.
- Coordinated transportation for clients to appointments and social activities, promoting engagement.
- Maintained a clean, safe, and well-organized patient environment.
- Handled household management tasks like laundry, light housekeeping, and grocery shopping, leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for the client's well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Caregiver
Assisting Hands
09.2022 - 01.2024
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored health conditions and reported changes to healthcare professionals.
- Trained new caregivers on best practices for elderly care and safety protocols.
- Maintained accurate records of client care, including medication schedules and appointments.
- Fostered strong relationships with clients, promoting trust and open communication.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting, giving attention to detail.
- Enhanced elderly residents' quality of life by providing compassionate care and assistance with daily activities.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night's sleep.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
Caregiver
Maxim Healthcare
03.2017 - 08.2022
- Encouraged residents to engage in physical exercises, contributing to their mobility and physical well-being.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Fostered strong relationships with clients, promoting trust and open communication.
- Monitored health conditions and reported changes to healthcare professionals.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained accurate records of client care, including medication schedules and appointments.
Caregiver
Visiting Angles
07.2016 - 05.2017
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Provided mobility assistance, such as walking and regular exercise.
DSP
Behavioral Health Network Inc.
01.2014 - 01.2017
- Developed and implemented individualized treatment plans for clients, enhancing therapeutic outcomes.
- Collaborated with multidisciplinary teams to coordinate care and support client needs effectively.
- Monitored client progress and adjusted interventions based on behavioral assessments.
- Trained new staff on best practices in client interaction and safety protocols.
- Advocated for client needs within the organization, ensuring access to necessary resources and services.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service Cashier
Kohls Department Store
10.2010 - 04.2014
- Processed customer transactions efficiently using POS systems and payment processing tools.
- Resolved customer inquiries and issues, ensuring high satisfaction and loyalty.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted in training new employees on store policies and operational procedures.
- Conducted regular inventory checks to ensure product availability and minimize discrepancies.
- Actively listened to customers, handled concerns quickly, and escalated major issues to a the supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Arts - Business Administration
Las Positas College
Livermore, CA12-2025
Bachelor of Science - Business Administration: Healthcare Administration
Southern New Hampshire University
Hooksett, NH10-2025
Skills
- Patient care
- Medication administration
- Individualized care planning
- Health monitoring
- HIPAA compliance
- Customer service skills
- Time management
- Customer service
- Microsoft teams
- Data analysis
- QuickBooks proficiency
- Microsoft Excel
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Private Caregiver
Neighbor
01.2023 - Current
Caregiver
Assisting Hands
09.2022 - 01.2024
Caregiver
Maxim Healthcare
03.2017 - 08.2022
Caregiver
Visiting Angles
07.2016 - 05.2017
DSP
Behavioral Health Network Inc.
01.2014 - 01.2017
Customer Service Cashier
Kohls Department Store
10.2010 - 04.2014
Associate of Arts - Business Administration
Las Positas College
Bachelor of Science - Business Administration: Healthcare Administration
Southern New Hampshire University