Jennifer Pichette
Spokane Valley,WA
Summary
Accomplished Front Office Coordinator with a proven track record at Hand Therapy Advantage, enhancing patient experience through exceptional customer service and efficient office management. Skilled in insurance verification and schedule coordination, I improved patient relations and office operations. Demonstrates empathy and strong organizational abilities, contributing to a supportive team environment.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
Hand Therapy Advantage
10.2016 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Created and updated records and files to maintain document compliance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Receptionist
Aeroflite
03.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Spokane Occupational and Hand Therapy
03.2010 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
John R Rogers
Spokane, WASkills
Customer service expertise
Customer Service
Reception duties
Front Office Management
Insurance Verification
Office Management
File Organization
Schedule Coordination
Scheduling appointments
Timeline
Front Office Coordinator
Hand Therapy Advantage
10.2016 - Current
Receptionist
Aeroflite
03.2016 - 10.2016
Receptionist
Spokane Occupational and Hand Therapy
03.2010 - 02.2016
High School Diploma -
John R Rogers
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