Summary
Overview
Work History
Skills
Additional Information
Hobbies and Interests
Timeline
Generic

Jennifer Pickle

Krum,TX

Summary

Experienced sales and heavy customer service individual seeking a comparable role where I can utilize my experience and expertise to provide further growth for your organization. Looking to apply my extensive customer service skills to enrich the customer experience.

Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.

Overview

28
28
years of professional experience

Work History

Assistant

Designer’s Patio
06.2024 - Current
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Server/Shift Leader

Sloan & Williams Winery
06.2016 - Current
  • Greet and assist all guests
  • Knowledge of our wines and their flavor profile is key and providing that information to our customers so they can make an educated decision
  • Provide backup help in the tapas kitchen
  • Upsell bottles for table service &/or take-home
  • Provide top-notch customer service
  • Collect payments
  • Working under pressure and multitasking at its best, large tasting room
  • Overseeing opening/closing duties
  • Mentoring new servers
  • Assist in private and non-private events
  • Communicated with guests to record orders and assess needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
  • Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
  • Coordinated with event planners for seamless execution of weddings, corporate gatherings, or other special occasions requiring wine services.
  • Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
  • Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
  • Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
  • Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Account Executive

Buchanan Technologies
05.2020 - 12.2023
  • Build and manage working relationships with clients
  • Main point of contact and advocate for clients
  • Determine client’s needs and ensure those needs are met
  • Contract re-negotiations, sign new services, and upsell opportunities
  • Fully managed account
  • Worked within Dynamics CRM, Outreach, Demandbase, & Hubspot
  • Proficient in Microsoft Office
  • Met existing customers to review current services and expand sales opportunities.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Executive Assistant to CEO

Buchanan Technologies
01.2018 - 05.2020
  • Managed the CEO’s calendar, including planning and coordinating
  • Arranged detailed travel plans for all managers, supervisors, etc
  • For entire company of 500+
  • Assist with special projects, producing reports and presentations
  • Composed and prepared correspondence for internal & external parties, including those highly confidential/critical in nature
  • Amanuensis to numerous daily meetings
  • Act as ‘gatekeeper’ to CEO to ensure smooth communication and time management
  • Planned and setup all local company events
  • Replenish company supplies
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Coordinated events and worked on ad hoc projects.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Sales Associate

Eileen Fisher
01.2014 - 01.2016
  • Assist clients in building a better wardrobe
  • Perform merchandising duties
  • Perform open and close out procedures
  • POS sales
  • Providing EXCELLENT customer service
  • Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
  • Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Increased store sales by effectively upselling products and suggesting complementary items to customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Producer’s Assistant

Fast Cuts Edits
01.2011 - 01.2012
  • Assisted all Producer’s and their clients
  • Organized everyday breakfast and lunch for all clients and staff
  • Hosted after hours reception/happy hour
  • Booked travel and hotel
  • General office duties including
  • Providing top-quality customer service both in person and over the phone
  • Ordering all office supplies
  • Faxing, general filing
  • This position required a very high energy level, strict focus, self-motivation, extremely high, positive attitude, and personality
  • Communicated with different departments to convey updates, issues and delays.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Logged, compiled, organized and archived content assets.
  • Assisted hosts and production team with organizing set and craft services.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.

Assistant Office Manager

QSA
01.2009 - 01.2011
  • Manage all daily office functions
  • Including: Opening/closing the office daily
  • Heavily focused on quality customer support both in person and over the phone
  • Office calendar/schedule organization
  • Assure that office runs in the most cost-effective manner
  • Directly assist the business owners in all aspects of the company
  • Very customer service oriented and take direction well
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Receptionist, Project Coordinator

Tim Beaty Builders
01.2005 - 01.2009
  • Began as receptionist for TBB for the first 2+ years;
  • Answering phones, working face-to-face with customers, general filing/faxing
  • The smile of Tim Beaty Builders
  • Managed many mission-critical projects
  • Responsible for coordinating resources, scheduling, and overall project organization for countless projects
  • Job requirements included complex multitasking and organizational skills
  • Took pride in delivering quality projects on time
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Training Manager/HR/Purchasing

Cheaper Than Dirt, Inc
01.1997 - 01.2005
  • Handled all new hire/termination paperwork for employees
  • Managed all payroll activities for all employees via outsourced payroll service (Odyssey OneSource)
  • Developed training program, materials, and trained all new employees and provided continuing education on proprietary company systems and customer service skills for 100+ employees
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
  • Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
  • Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
  • Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Consistently received positive feedback from both trainees and managers on the effectiveness of my training sessions.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.

Skills

  • Microsoft OS
  • Microsoft Office
  • Word
  • Excel
  • Power Point
  • Outlook
  • Publisher
  • Photoshop
  • Adobe Acrobat Professional
  • QuickBooks

Additional Information

I am seeking employment by a company which is compassionate and challenging. I have stay-power and would love to help supplement a highly competent team.

Hobbies and Interests

  • I am the proud mother of a beautiful daughter and two step-sons
  • I love music and all things artistic
  • I am very eco-conscience and Earth-friendly

Timeline

Assistant

Designer’s Patio
06.2024 - Current

Account Executive

Buchanan Technologies
05.2020 - 12.2023

Executive Assistant to CEO

Buchanan Technologies
01.2018 - 05.2020

Server/Shift Leader

Sloan & Williams Winery
06.2016 - Current

Sales Associate

Eileen Fisher
01.2014 - 01.2016

Producer’s Assistant

Fast Cuts Edits
01.2011 - 01.2012

Assistant Office Manager

QSA
01.2009 - 01.2011

Receptionist, Project Coordinator

Tim Beaty Builders
01.2005 - 01.2009

Training Manager/HR/Purchasing

Cheaper Than Dirt, Inc
01.1997 - 01.2005

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Jennifer Pickle