Jennifer Piedra
Santa Ana,CA
Summary
Exceled in documentation and cross-functional team collaboration. Skilled in problem-solving and analytical thinking, significantly contributed to department improvements and customer satisfaction, consistently exceeding sales targets and quality standards. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Quality Assurance Technician
Merit Cable Inc
03.2023 - 08.2024
- Evaluated finished products for overall quality with regard adhering to company's standard operating procedures and specifications.
- Enabled insights to different departments and decision-making regarding product improvements during unforeseen challenges arising in a fast pace environment.
- In bilingual communication and Collaboration with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance in relation to clientele.
- Maintained accurate documentation and streamlined crucial data of all quality-related activities, during various developmental stages of production while facilitating easy access to records when needed.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence for success within the organization while solely overseeing Quality department
- Established presentable inspection work stations during external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
- Provided regular updates to team leadership and management on quality metrics by communicating consistency problems or production deficiencies.
Sales Associate Manager
Ashley Fox
01.2019 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered constructive understanding of store deals and coupons
- Implemented professional customer service throughout large lines
- Administered organizational duties & restock of overall store appearance, displays and items
- Exceeded quick hands on learning during training
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Barista Shift Lead
T4 Tea For U
07.2017 - 01.2019
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Addressed customer requests over the phone and provided insightful information for each question with professional demeanor and problem-solving skills
- Demonstrated excellent and friendly customer service to satisfaction
- Committed to full Completion of customer orders both over the phone and in person while enthusiastically managing busy store hours
- Authorized both opening and closing shifts in timely & disciplined manner
Sales Associate
Popcornopolis
09.2016 - 06.2017
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Provided high quality excellent customer service to ensure customer satisfaction
- Achieved the highest commission sales as a first time employed individual
- Discussed product information and product options with customers in a professional demeanor to promote weekly deals
- Applied teamwork skills during rush hours/holidays and maintained calm demeanor while professionally managed issues in a busy, high stress situations
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Santa Ana College
Santa Ana, CA 08.2024 - 05.2026
Skills
- Documentation skills
- issue resolution
- Root Cause Analysis
- Performance Testing and procedures
- Manual and functional Testing
- Samples comparison and material analysis
- Quality Assurance requirements and improvements
- Detail Oriented
- Problem-solving skills and analytical thinking
- Customer Service
- Decision-Making
- Public Speaking
- Results and Deadline-Driven
- Cross-Functional Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Santa Ana College
08.2024 - 05.2026
Quality Assurance Technician
Merit Cable Inc
03.2023 - 08.2024
Sales Associate Manager
Ashley Fox
01.2019 - 12.2022
Barista Shift Lead
T4 Tea For U
07.2017 - 01.2019
Sales Associate
Popcornopolis
09.2016 - 06.2017