Jennifer Pierce

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managing imaging schedule and walk in imaging of 65 to 85 patients per day.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Obtained payments from patients and scanned identification and insurance cards.

Provided primary customer support to internal and external customers in fast-paced environment.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Entered customer interaction details in Athena to track requests, document problems and record solutions offered.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
• Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
• Handling between 80 to 100 calls per day.

• Greet patients and their family members with a smile and begin to facilitate and determine services needed and accurately input new information to register new patients.
• Check in/Check out between 50 to 65 patients per day.
• Answered inbound calls and directed to designated individuals or departments
• Upheld privacy and security requirements
• Consulted with patients to determine best methods to resolve service and billing issues
• Addressed patients service inquiries quickly and accurately
• Documented conversations with patients to track requests, problems and solutions
• Escalated patient concerns to supervisors
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Provided excellent services for patients by following up on issues
• Cultivated impactful relationships with patients and their family members by delivering excellent patient care
• Clean, disinfect, straighten and stock front desk and waiting room area

• Regulate patient flow by rooming patients in timely manner
• Document vital signs, chief complaint and signs and symptoms
• Performed Chart prep
• Clean and stock exam rooms and work area
• Assists nursing staff in infusion with 60 to 100 patients per day.

• Prepared patient rooms prior to their arrival, Point of care testing for blood sugar, Collects and documents patient vital signs, Provide personal nursing care in pre- and post-operative situations

• Recognizes and reports abnormalities and/or changes in patients' health status to nursing staff, Charts daily information on the patients such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
• Collects blood, urine and fecal samples
• Positions patients for comfort and to prevent skin pressure problems
• Provide patients and families with emotional support
• Exhibits compassionate care and communication with regard to issues of death and dying, Sensitive to the needs of geriatric patients, Comforts patients and provides them with reassurance and encouragement
• Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
• Maintains a clean, orderly and well-stocked environment

• All levels of care from Fast track minor care to intermediate to Crash trauma
• Maintains the flow of patients in and out of emergency department
• Complete and submit clinical documentation in accordance with company guidelines
• Specimen collection of blood, urine and stool. Performs routine tests such as urine dip stick, vision and hearing tests
  
• First aid, wound dressing, casting and splinting as directed by physician, suture and staple removal
• Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus, Chest tubes, suction, heart monitors and oxygen
• Tends to patients with chronic illnesses, assist nurses with patient care
• Recognizes and reported abnormalities and/or changes in patients' health status to nursing staff
• Prepares the room and female patients for pelvic exam, assists the doctor in specimen collection, correctly labels and sends to the lab
• Put in and take out urine catheters on male and female patients
• Completes and submits clinical documentation in accordance with agency guidelines
  

• Completed and submitted clinical documentation in accordance with agency guidelines
• Assists with adequate nutrition and fluid intake, Planned, prepared and served meals and snacks according to prescribed diets
• Cleaned and organized patients’ living quarters, Performed household tasks such as laundry, dusting, washing dishes and vacuuming, Provides transportation, assistance and companionship to client, Assists with transferring residents in and out of wheelchairs and adaptive equipment
• Comfort patients and provide them with reassurance and encouragement, Provide patients and families with emotional support
• Recognize and report abnormalities and/or changes in patients' health status to nursing staff