Jennifer Pierre
Chapel Hill,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Legal Assistant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hampton Inn And Suites
08.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Food Service Worker
Dairy Queen Grill & Chill
11.2018 - 07.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Fundraising Assistant
Collier Child Care Resources
09.2016 - 06.2018
- Assisted in donor engagement by organizing and executing successful fundraising events.
- Kept case files updated, accurate and aligned with requirements.
- Assisted in creating and implementing annual fundraising plans, resulting in consistent revenue growth year over year.
- Enhanced donor retention rates with timely follow-ups and personalized thank you notes.
- Ensuring accurate record-keeping and prompt acknowledgment of gifts.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Economics
Florida State University
Tallahassee, FL12.2023
Skills
- Multitasking
- Confidentiality
- Attention to Detail
- Adaptability
- Writing and Editing
- Proficient in MS Office
Timeline
Customer Service Representative
Hampton Inn And Suites
08.2022 - 12.2023
Food Service Worker
Dairy Queen Grill & Chill
11.2018 - 07.2020
Fundraising Assistant
Collier Child Care Resources
09.2016 - 06.2018
Bachelor of Science - Economics
Florida State University