Jennifer Piland
Clinical Manager
South Chesterfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A reliable employee who is loyal and dependable. With 20 years experience at the same medical company should prove stability and dedication. Initially hired as front desk medical receptionist then promoted to liaison primary clinical assistant and ultimately promoted to Clinical management. Familiar with Allscipts and several other computer programs. Managed clinical staff for four years along with front desk staff for two years. Motivated and eager to apply time management and organizational skills in various environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a challenging, preferably remote based position.
Overview
21
21
years of professional experience
Work History
Clinical Office Manager
Gastrointestinal Specialist Inc.
03.2003 - Current
- Managed itinerary, appointments and streamlined scheduling procedures for front desk and clinical staff, which included scheduling patients, procedures, collecting copayments and verifying insurance information.
- Appealed insurance claims which denied for lack of prior authorization or medical necessity.
- Developed work relationships with physician's office staff and health insurance staff to acquire necessary information to assist with overturning denied claims.
- Reviewed employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Verified and administered employee timesheets to maintain accurate payroll.
- Assisted with coordinating balancing clinical office schedules for 35 clinical staff members.
- Managed PTO by approving, denying and processing requests.
- Partnered with senior operations staff and human resources to expertly handle office or employee issues.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Scheduled office and medical procedure appointments
- Posting cases at hospitals and managing provider schedules
- Oversaw customer service and satisfaction initiatives, reporting to administration on successful strategies.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments
- Recruited and hired talented team members, boosting department skills and expertise.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and improving overall patient satisfaction.
- Enhanced office productivity by overseeing daily operations, managing staff schedules, and allocating resources effectively.
- Improved communication between medical providers and patients by creating an organized system for message relay and followup.
- Conducted regular performance evaluations for clinical staff members, providing constructive feedback and setting goals for continuous improvement in their roles.
- Oversaw staff recruitment process, ensuring the hiring of highly qualified candidates who contributed significantly to the practice''s growth and success.
- Led regular staff meetings to address concerns, share updates on office policies or procedures, and encourage open communication among team members.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Analyzed and solved multi-faceted problems that effected executives and insurance companies.
- Reduced errors in billing and coding processes through meticulous oversight, ensuring accurate financial records and timely payments from insurance companies.
- Facilitated cross-functional collaboration within the clinic to promote teamwork amongst various departments leading to better patient experiences on all levels of care delivery.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
Education
Nursing
High School Diploma -
06.2002
Skills
- Administrative management
- Inventory and supply oversight
- Team building and leadership
- Insurance Verification
- Vendor Relationship Management
- Team Building and Leadership
- Clinical Operations Management
- Patient Care Coordination
- Appointment scheduling and calendar management
- Hiring and Terminations
- Planning and Prioritization
- Personnel Needs Assessments
- Data Entry
- Microsoft Office
Timeline
Clinical Office Manager - Gastrointestinal Specialist Inc.
03.2003 - Current
John Tyler Community College - , Nursing
Thomas Dale High School - High School Diploma,
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