Jennifer Pilger
Cheektowaga
Summary
Dedicated educator and hospitality professional with a track record of improving service quality and student engagement.
Overview
30
30
years of professional experience
Work History
Breakfast Attendant
Hampton Inn
Williamsville
08.2018 - Current
- Operated Breakfast Area resulting in a 10-15% increase in SALT scores
- Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
- Train employees at Breakfast Attendant position
- Take inventory weekly and place order
- Supported team members in different hotel areas to enhance service delivery
Tim Horton’s
Cheektowaga
11.2012 - 08.2018
- Run coffee kiosk at ECC North including ordering, inventory, and end-of-day bank deposits
- Greet customers, take their order, and process it quickly and efficiently
- Pack or serve the ordered meals per client preference
- Generate the bill and collect payments in cash and with credit cards
- Respond to customer queries regarding menu items and billing
Junior High Math Teacher
St. Benedict’s School
Amherst
09.2006 - 06.2010
- Created lesson plans, projects, and tests based on New York State Standards
- Crafted outlines and other visual organizers to meet the needs of students with Individualized Education Programs
- Designed and updated a classroom web page for the school web site
- Organized eighth grade class trips
Junior High Science Teacher and Computer Education
St. Thomas Aquinas School
Buffalo
09.1996 - 06.2006
- Created lesson plans, projects, and tests based on New York State Standards
- Helped to form the Junior High class schedule and schedules for the specials
- Helped to train student teachers from area colleges
- Completed AED/CPR training
- Created and implemented a religious retreat
- Organized a Junior High Spelling Bee
- Coached the Softball Team
- Organized and refereed a 3-on-3 basketball tournament as a fundraiser
- Acted as an advisor for various Quiz Bowl teams
- Coordinated an after school program
Education
Bachelor of Arts - Elementary Education
SUNY Buffalo State
Buffalo, NY06-1995
Skills
- Excellent communication skills
- Dependable
- Adaptable
- Microsoft Office proficiency
- Time management
- Self-sufficient
- Team collaboration
Timeline
Breakfast Attendant
Hampton Inn
08.2018 - Current
Tim Horton’s
11.2012 - 08.2018
Junior High Math Teacher
St. Benedict’s School
09.2006 - 06.2010
Junior High Science Teacher and Computer Education
St. Thomas Aquinas School
09.1996 - 06.2006
Bachelor of Arts - Elementary Education
SUNY Buffalo State