Jennifer Pilman
Waukesha,WI
Summary
Dedicated Assistant with established interpersonal skills and eagerness to support team members. Understanding of Microsoft Word, Google Docs, etc. Resourceful interpersonal communications skills lends well to behind-the-scenes operations. Fantastic ability to multi-task and keep everything moving forward to accomplish tasks. Vision setting for immediate needs as well as long term goals. Thoroughly enjoys working to serve others!
Overview
16
16
years of professional experience
Work History
Waitress and Bar Tender
Crafty Cow
Oconomowoc, WI
08.2020 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, particularly the ever changing variety of craft beers
- Provided accurate and efficient service to many patrons at one time
Personal Assistant
Private Care
Oconomowoc, WI
10.2012 - Current
- Performed calendar management and scheduling of appointments for the family of 8, including doctors, dentists, and various meetings
- Arranged and handled all home and vehicle services, including lawn/insect care, HVAC, oil changes/maintenance, and repairs
- Supervised & scheduled workers in home: 2 nannies, personal chef, & housekeeper
- Conduct preliminary interviews of family helpers
- Personal and family errands
- Representative and communication point person of the family
Youth Counselor
Lutheran Social Services Of Wisconsin And Upper Michigan
West Bend, WI
10.2011 - 10.2012
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for residents
- Provide transportation for residents to/from school and appointments
- Assist in meal preparation for large groups
- Serve as a liaison between social workers, residents, and guardians
Daycare Director
St. John’s Lutheran Daycare
Good Thunder, MN
06.2008 - 05.2011
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Interviewed potential employees and conducted background checks prior to hiring.
- Assisted in recruiting new families by organizing open house events or tours of the facility.
- Handled billing and payments via quickbooks
- Kept records of staff and children as required by state guidelines, making sure all staff maintained required credentials
Education
Bachelor of Arts - Psychology
Concordia University
Seward, NE05-2004
Skills
- Customer Service
- Scheduling & Billing
- Child Care
- Project Coordination
- Point of Sale (POS) system operations
- Guest Relations Management
- Strong communication
Timeline
Waitress and Bar Tender
Crafty Cow
08.2020 - Current
Personal Assistant
Private Care
10.2012 - Current
Youth Counselor
Lutheran Social Services Of Wisconsin And Upper Michigan
10.2011 - 10.2012
Daycare Director
St. John’s Lutheran Daycare
06.2008 - 05.2011
Bachelor of Arts - Psychology
Concordia University