Jennifer Piltz
Centennial,CO
Summary
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Peachy Clean Co llc
Centennial , CO
2021.04 - Current
- Owner and operator of Peachy Clean Company
- Move in and move out cleaning services
- Commercial and residential cleaning services
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved conflicts between employees in a professional manner.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Ensured compliance with safety regulations throughout the facility.
- Developed business plan and budget to maximize profitability.
- Negotiated contracts with clients for products or services rendered by the company.
- Identified potential risks associated with operations in order to minimize liabilities.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Performed cleaning services in accordance with established standards and procedures.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Developed a comprehensive plan for cleaning services, including scheduling, staffing needs, and budgeting considerations.
- Responded promptly to customer requests for special cleaning services or assistance in emergency situations.
- Submitted and explained verbal and written estimates of cleaning services costs in advance.
- Resolved customer complaints regarding cleaning services in a professional manner.
- Organized special requests from guests such as extra pillows or blankets, additional cleaning services.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assisted in the setup and breakdown of events requiring additional cleaning services.
Amazon Fulfillment Associate
Amazon fulfillment center
Englewood , CO
2019.10 - Current
- Pulling packages from the conveyor
- Diverting packages
- Sorting packages
- Scanning and stowing packages
- Closing bags/Opening bags
- Problem solving
- Practice work environment safety
- Utilized warehouse management system to track inventory and maintain records of shipments.
Cleaning Technician
Peachy Clean company
Centennial , CO
2019.03 - Current
- Owner
- Payroll, bookkeeping, paperwork, invoices, billing, getting leads, meeting with clients for consultations
- Inventory, suppy reorder, routine cleans, move in and move out cleaning, event clean up
Service staff
Cater By Design
Denver , CO
2018.04 - Current
- Handled a high volume of customers regularly
- Greeted guests
- Took and memorized orders
- Prepped lunch, dinner, and breakfast
- Served food
- Checked on guests frequently
- Cleared tables
- Front of the house and back of the house
- Line cook
- Helped chef prepare dishes
- Kitchen rotation
- Decor set up which involves unloading the truck and setting up chairs, tables, setting the plates, and
- Silverware, setting up wine glasses and water glasses
- Provided the guest with knowledge about the chef's menu
- Poured champagne
- Decor strike/ taking down the event, cleaning up and loading up the truck
- Kitchen steward
Asistant Kitchen Manager
Student Nutrition Service Center
Centennial , CO
2016.03 - 2019.07
- Prepped food
- Maintained clean, sanitary conditions according to state laws
- Went to serve safe class
- Practice haccp and safe food handling
- Prepped meals for two days at a time
- Cooked meals in given amount of time
- Completed inventory of my kitchen monthly
- Ordered food for my kitchen weekly
- Put orders away
- Served on the line
- Register/cash handling
- Closed the drawer daily
Daycare Provider
Club 4 Kids
Centennial , CO
2011.05 - 2016.06
- Helped create accounts/ sales and helping families find the right packages for care that best suits their
- Needs
- CPR certified
- Blood pathogen classes and registering medicine classes
- Provided care and learning/instruction for the kids I was caring for
- Created lesson plans
- Cleaned and maintained clean facility according to state code
Team Member/Cashier
Quiznos
Aurora , CO
2010.04 - 2012.07
- Sandwich artist
- Food prep
- Slice meats and cheese with slicers
- Dice and chop veggies
- Make pre weights
- Use correct sanitation for cleaning all equipment including store, lobby area, kitchen, freezers and
- Coolers
- Cash handling
- Register
- Made orders for catering
- Greeted guests and helped customers
CSR - Customer Service Representative
Best Buy Warehouse
Aurora , CO
2010.06 - 2011.05
- Helped customers with orders, and helped set up deliveries
- Set up Auto dial daily
- Made labels for the packages daily
- Scanned items and put them into the routes
- Checked in trucks
- Planned routes
- Made manifests daily
Education
High school or equivalent -
Pickens Technical College
Aurora, CO01.2011
Skills
- Organizational Skills
- Excellent customer service
- Communication skills
- Negotiation
- Operations Oversight
- Budget Development
- Financial Planning
- Operations Management
- Relationship Management
- Marketing Strategy Development
- Hiring
- Human Resources
- Business Planning
- Finance management
- Appointment Scheduling
- Active Listening
- Service Upselling
- Client Relations
Timeline
Owner/Operator
Peachy Clean Co llc
2021.04 - Current
Amazon Fulfillment Associate
Amazon fulfillment center
2019.10 - Current
Cleaning Technician
Peachy Clean company
2019.03 - Current
Service staff
Cater By Design
2018.04 - Current
Asistant Kitchen Manager
Student Nutrition Service Center
2016.03 - 2019.07
Daycare Provider
Club 4 Kids
2011.05 - 2016.06
CSR - Customer Service Representative
Best Buy Warehouse
2010.06 - 2011.05
Team Member/Cashier
Quiznos
2010.04 - 2012.07
High school or equivalent -
Pickens Technical College
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