Jennifer Pinto
Blue Island,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Pharmacy Customer Service Representative
Medication Management Partners (MMP)
03.2019 - Current
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Facilitated effective teamwork among staff members by promoting open communication and collaboration toward shared objectives.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
Pharmacy Technician
Symbria
01.2017 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Wood St Pharmacy
02.2011 - 01.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Bachelor of Science - Healthcare Administration And Management
University of Phoenix
Tempe, AZ09.2022
Skills
- Attention to Detail
- Interpersonal Skills
- Multitasking Abilities
- Decision Making
- Time Management
- Empathy and Compassion
- Conflict Resolution
- Adaptability and Flexibility
- Medical Terminology
- Pharmacy Law Knowledge
- Computer Proficiency
- Professional Telephone Demeanor
Certification
- Certified CPhT - 2011 to Present
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Customer Service Representative
Medication Management Partners (MMP)
03.2019 - Current
Pharmacy Technician
Symbria
01.2017 - 03.2019
Pharmacy Technician
Wood St Pharmacy
02.2011 - 01.2017
Bachelor of Science - Healthcare Administration And Management
University of Phoenix
- Certified CPhT - 2011 to Present
Similar Profiles
Jehad JaberJehad Jaber
Pharmacy Technician at Medication Management PartnersPharmacy Technician at Medication Management Partners
Kaela BatesKaela Bates
Certified Pharmacy Technician/Office Manager at Medication Management PartnersCertified Pharmacy Technician/Office Manager at Medication Management Partners
Perla CantuPerla Cantu
Pharmacy Technician at Assurance Medication ManagementPharmacy Technician at Assurance Medication Management