Jennifer Pinzon
West Chester,PA
Summary
An eclectic background that lends itself to being a quick, analytical problem solver, with an eye for details. Ability to direct/oversee a group for task completion, as well as work constructively on my own to complete projects within appropriate timeframe. Working knowledge of CRM systems with administrative experience. Strong communication skills for use in building interpersonal connections as well as continued professional relationships.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Customer Account/Logistics Specialist
Johnson Matthey Inc
07.2024 - 01.2025
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided customers with status updates for tracked packages.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Tracked and managed transfer paperwork such as packing lists.
- Worked with customers to integrate processes and correct issues.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
- Managed inventory levels to verify availability of stock for customer orders.
- Built and established relationships with staff and vendors.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored and adjusted inventory levels according to demand.
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Operations Supervisor
Kids ‘N’ Kribs
09.2023 - 07.2024
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Account Manager/Inside Sales Representative
SUPERIOR TUBE
12.2022 - 07.2023
- Company Overview: Nuclear/Defense division - Specialty Metal Products Division
- Interact with Technical Team to oversee production route and Government specifications
- Review quote created with Commercial team to confirm cost
- Enter order with attention to detail, watch for renewed specifications
- Lead meeting regarding Defense orders with upper management to discuss product, production and realistic timeframe
- Have an understanding of tube sizes and metal alloys for production/specification purposes
- Maintain existing accounts while working toward gaining new accounts
- Working with all Divisions of the business to continue communication as well as build on interpersonal relationships
- Analytical Skills with quick response action
- Nuclear/Defense division - Specialty Metal Products Division
Account Representative
Carlisle Construction Materials (CCM)
09.2019 - 11.2022
- Administration roles, maintain filing, answer phones, oversee group controlled emails for period of time throughout the day
- Knowledge of products and applications of product line
- Maintain communication with shipping/logistics regarding order status and/or delivery
- Oversee existing interpersonal relationships while gaining new accounts to maintain
- In-depth knowledge of accounts, product codes as well as open orders
- Pioneered training for the Ring Central program that I had formulated with IT to integrate into daily customer service operations
- Conceptualized the Customer Service Handbook, to standardize as well as mainstream for most effective service to consumers
Account Manager
CertainTeed
10.2013 - 09.2019
- Company Overview: Insulation Division
- Understanding of product and its specific applications
- Enter orders, answer customer's questions that come through email, phone call or fax
- Spear headed the drop trailer process as Sales force administrator
- Worked heavily with logistics for tracking deliveries as well as communicating delivery issues with customers
- Follow details or specific details surrounding loading, shipping, or driver action upon delivery
- Insulation Division
Education
A.D. - Food Science/Hospitality Management Degree
01.2004
Skills
- Account Management
- Order Entry
- Quality Assurance
- Business Communication
- Inside Sales
- Business Analytics
- Data Analysis
- Problem Solving
- Negotiations
- Budgeting
- Collaboration
- Salesforce
- SAP
- CSI
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Microsoft Office: Outlook
- Microsoft Office: Teams
- Inventory documentation
- Coordinating transportation
- Overseeing deliveries
- Tracking inventory levels and orders
- Validating supplies
- Shipment coordinating
- Safety practices
- Account managing
- Inventory restocking
- Demand forecasting
- Order preparation
- Transportation planning
- Shipping coordination
Community Service
Rags2Riches Animal Rescue, Meet transport conveyors to bring dogs to shelter., Clean cages, replace food, water, bedding., Coordinated meetings with potential adopters.
Professional Development
Serve Safe certification, EAA - President / Event Chair, 09/2015, 09/2019, Oversee budget for events and community gift requests., Coordinated all aspects of the Saint-Gobain/CertainTeed Gala., Centralized communications and funding for Employee Resource Groups.
Timeline
Customer Account/Logistics Specialist - Johnson Matthey Inc
07.2024 - 01.2025
Operations Supervisor - Kids ‘N’ Kribs
09.2023 - 07.2024
Account Manager/Inside Sales Representative - SUPERIOR TUBE
12.2022 - 07.2023
Account Representative - Carlisle Construction Materials (CCM)
09.2019 - 11.2022
Account Manager - CertainTeed
10.2013 - 09.2019
Restaurant School at Walnut Hill College - A.D., Food Science/Hospitality Management Degree
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