Jennifer Pinzon
Moreno Valley,CA
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, resource management, hiring and recruiting. Known for reliability and effective leadership in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
Kohl's
04.2021 - Current
- Oversaw workforce management planning, volume predictions and capacity planning for processing daily goals of up to 300k units.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover, diversity and ADA accomodations which lead to a 80 in our engagement score.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Implemented innovative programs to enhance employee loyalty and reduce turnover, resulting in an average retention rate of 97% over several years.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills with 4+ company vendors.
- Scheduled 700+ employees for shifts, taking into account customer traffic and employee strengths. During Peak Seasons, scheduled 2500+ in partnership with Human Resources.
- Assisted in hiring and training of 40+ Executive members and 20+ Interns.
- Represented building leadership in several Network committees, Talent Development initiatives, Vendor Compliance training and Loss Prevention Leadership Coverage.
Production Control Manager
Kohls Corp
09.2020 - 07.2021
- Implemented scheduled maintenance, retooling production status sheets and driving 15 tasks to achieve scheduling effectiveness.
- Analyzed data to identify areas for improvement in the operations process resulting in some debarment increasing by 3-4% production goals.
- Performed root cause analysis on identified issues within the production process, implementing corrective actions to prevent future occurrences effectively which resulted 1-2% indirect hours reduction.
- Enhanced workforce flexibility by cross-training employees in various functions within the department, reaching an internal 98% completion of crossed trained associates.
Operations Manager
Kohls
07.2014 - 07.2021
- Supervised 15 executives and kept 750+ employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate 2 day service level agreements for customers. Led Network as #1 in Speed for several years.
- Led hiring, onboarding and training of 100-3500+ new hires to fulfill business requirements during non-peak/peak.
- Facilitated smooth collaboration between departments through clear communication channels and implementing monthly operational insight training for executives.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth which resulted in 80% Associates Engagement Survey score.
Operations Supervisor
Kohls
04.2010 - 07.2014
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks in 5 area departments: Receiving, Warehousing, Replenishment, Put wall and Order Consolidation.
- Drove and delivered business results in absence of operations manager to meet/exceed building planed UPHs.
- Collaborated with HR business partners on staffing projects for peak hiring of over 1500+ associates.
- Traveled to 2 new E-Fulfillment centers opened within the company to implement new procedures, drive/execute results with trouble shooting orders.
Education
Bachelor of Arts - Spanish - Business
California State University, San Bernardino
San Bernardino, CA06-2003
Bachelor of Arts - Spanish- Language
California State University, San Bernardino
San Bernardino, CA06-2003
Bachelor of Arts - Spanish- Literature
California State University, San Bernardino
San Bernardino, CA06-2003
Skills
- Productivity improvement
- Strategic planning
- Cost reduction
- Transportation management
- Standard operating procedures
- Hiring and onboarding
- Staff scheduling
- Customer relations
- Proficient in Google Suits, Microsoft Office, Manhattan, Kronos, UGK
- Inventory management
- Data management
Languages
Spanish
Native or Bilingual
Accomplishments
- Contributed to the launch of a 1 million square foot e-fulfillment center.
- Collaborated with cross-functional teams in the development and rollout of UKG, Manhattan, and Work Jam software solutions with Operations Team.
- Network Support Trainer
- Network Process Optimization Coordinator
Additional Experience
- Slotting Manager, 2020-2025, Optimize building layout to hold up to 10mm units of inventory and housing up to 4.6mm in active locations
- Intern Recruitment Manager, 2014-2023, Facilitate 10 week Intern Supervisor program with local Universities
- Executive Team Leader Logistics, Target, 2007-2010, Receiving, Replenishment, Inventory, District Logistic Trainer
- Program/Site Supervisor, CSUSB Recreational Sports- 2005-2007, Promote and Coordinate sporting events
Timeline
Senior Operations Manager
Kohl's
04.2021 - Current
Production Control Manager
Kohls Corp
09.2020 - 07.2021
Operations Manager
Kohls
07.2014 - 07.2021
Operations Supervisor
Kohls
04.2010 - 07.2014
Bachelor of Arts - Spanish - Business
California State University, San Bernardino
Bachelor of Arts - Spanish- Language
California State University, San Bernardino
Bachelor of Arts - Spanish- Literature
California State University, San Bernardino
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