Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AREAS OF EXPERIENCE
Generic

JENNIFER PIPER

Pauline,SC

Summary

Experienced and dedicated HEALTH CLUB ACCOUNT MANAGER with a passion for collaborative initiatives, in coordination with internal and external stakeholders. Focused on operational efficiency and revenue generating activities across multiple lines of business.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Health Club Account Manager

National Academy of Sports Medicine
04.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.

CUSTOMER RELATIONS SPECIALIST & PROGRAM MANAGER

Rudakova Fitness LLC/Basic BarBell Training, LLC
01.2012 - Current
  • Responsible for identifying the needs of the client and leading/maintaining the day-to-day strategies and operations, including presentation preparation, fielding inquiries and scheduling introductions and ongoing calendaring across the Portland Metroplex. Generate program design and actions for revenue growth, navigate crisis management to win-win resolution. Analyze performance metrics and work alongside clients to set goals and milestones that result in future revenue, develop and maintain branding, and create a satisfying customer experience.

Inside Sales Representative

National Academy of Sports Medicine
02.2022 - 04.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

CUSTOMER SERVICE/SCHEDULER

The Oregon Clinic
01.2003 - 01.2011
  • Scheduling and customer relation responsibilities in the inbound call center. Received calls and established appointments for all modalities. Coordinated with ordering provider offices to clarify orders and maintained compliance with strict protocols. Complied with HIPAA laws in all areas, including messages and secure email. Scheduled patient appointments and routed messages to providers. Rotated regularly to front desk. Patient check in, collected co-pays, and added & verified insurance. Scheduled return appointments, as needed, upon patients departure. Assisted physicians and nursing staff in an office and surgical hospital setting. Prepared medical charts and implemented protocols within the office.

FACILITY & OPERATIONS MANAGER/INSTRUCTOR

Bally Total Fitness
01.2005 - 01.2008
  • Oversight of operations to ensure an exceptional member experience, as well as a financially successful center. Recruit, hire, train and develop a high performing staff, and developing training programs that encourage member continuation and renewal. Administrative duties, including customer inquiries, issue resolution and front desk related activities. Membership and marketing responsibilities, including tours and determining/communicating equipment repair in a timely manner.

Education

Bachelor of Science - Community Health

Portland State University
Portland, Oregon

Skills

  • CRM (Salesforce equivalent), MS Office Suite, and proprietary software
  • Account management
  • Client relations
  • Client relationship management
  • Sales development
  • Account oversight
  • Team Training
  • Teamwork and collaboration
  • Customer relationship management (CRM)
  • Web application development
  • Problem-solving
  • Project management
  • Technical support
  • Technical consulting
  • JIRA software
  • JIRA project management
  • JIRA systems
  • Jira and confluence
  • Critical thinking
  • Multitasking Abilities

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Customer Engagement by introducing ClubConnect for Health Club tasks.
  • Achieved software troubleshooting by introducing Jira for coding tasks.
  • Supervised team of 6 staff members.

Timeline

Health Club Account Manager

National Academy of Sports Medicine
04.2023 - Current

Inside Sales Representative

National Academy of Sports Medicine
02.2022 - 04.2023

CUSTOMER RELATIONS SPECIALIST & PROGRAM MANAGER

Rudakova Fitness LLC/Basic BarBell Training, LLC
01.2012 - Current

FACILITY & OPERATIONS MANAGER/INSTRUCTOR

Bally Total Fitness
01.2005 - 01.2008

CUSTOMER SERVICE/SCHEDULER

The Oregon Clinic
01.2003 - 01.2011

Bachelor of Science - Community Health

Portland State University

AREAS OF EXPERIENCE

  • Team Support Services
  • Project Management/Coordination
  • Event Planning/Coordination
  • Material/Vendor Management
  • Presentation/Materials Preparation
  • Conferences/Trade Shows
  • Meeting Planning/Scheduling
  • Meeting Timelines & Milestones
  • Program Design/Implementation
  • Point of Contact/Liaison
  • Client Relations/Customer Service
  • Conference/Webinar Scheduling

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JENNIFER PIPER