Jennifer Pipes
Summary
With 15 years of experience as a medical assistant and front office assistant, I have developed a strong skill set in various areas of the healthcare industry. Currently employed as a certified medical assistant for Premise Health with Citigroup since September 2018, I apply my expertise daily. Throughout my career, I have gained valuable experience in first aid, administering injections, medical terminology, patient registration, vital sign measurement, and employee training. Holding a diploma in medical assistant and medical billing and coding from Southwestern College, I am well-equipped to handle the demands of the role. Additionally, I am up-to-date with my CPR certification and proficient in working with the Epic medical record system. As an authorized worker in the US for any employer, I am ready to contribute my skills and knowledge to make a positive impact in the healthcare field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Premise Health
09.2018 - Current
- Performed routine patient care under the direction of physicians
- Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments
- Escorted patients to exam rooms
- Prepared patients for exams or treatments
- Measured and recorded patient weight, height, vital signs
- Took patient histories
- Interviewed patients about the reason(s) for their visit
- Explained doctor's instructions
- Maintained accurate and complete medical charts via computer
- Called in prescriptions to pharmacies via phone, fax, and computer
- Provided prescription information to pharmacies
- Contacted medical facilities and departments to scheduled patients for tests
- Explained treatment procedures, medications, diets and physicians' instructions to patients
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height
- Prepared and administered medications as directed by a physician
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Recorded patients' medical history, vital statistics and information such as tested results in medical records
- Scheduled appointments for patients
- Showed patients to examination rooms and prepared them for the physician
- Certified by an accredited Medical Assisting program
- Certified in Basic Life Support (BLS) including CPR (Cardiopulmonary Resuscitation)
Certified Medical Assistant
UC Health Neurology
05.2017 - 08.2018
- Operated diagnostic equipment including: EKG Machine, Urine analyzer machine, centrifuge machine
- Used the following software tools: EPIC, WORD, Excel
- Performed routine patient care under the direction of physicians
- Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments
- Escorted patients to exam rooms
- Prepared patients for exams or treatments
- Measured and recorded patient weight, height, vital signs
- Took patient histories
- Interviewed patients about the reason(s) for their visit
- Explained doctor's instructions
- Maintained accurate and complete medical charts via computer
- Called in prescriptions to pharmacies via phone, fax, and computer
- Authorized drug refills and provided prescription information to pharmacies
- Contacted medical facilities and departments to scheduled patients for tests and admission
- Explained treatment procedures, medications, diets and physicians' instructions to patients
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height
- Prepared and administered medications as directed by a physician
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Recorded patients' medical history, vital statistics and information such as tested results in medical records
- Scheduled appointments for patients
- Showed patients to examination rooms and prepared them for the physician
- Certified by an accredited Medical Assisting program
- Certified in Basic Life Support (BLS) including CPR (Cardiopulmonary Resuscitation)
Certified Medical Assistant
Riverhills Neuroscience
09.2013 - 05.2017
- Used the following software tools: Greenway
- Performed routine patient care under the direction of physicians
- Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments, stocking supplies, filing
- Escorted patients to exam rooms
- Prepared patients for exams or treatments
- Measured and recorded patient weight, height, vital signs
- Took patient histories
- Explained treatments, procedures such as Botox injections, and spinal injections, medications, doctor's instructions, side effects, illnesses and injuries
- Maintained accurate and complete medical charts via computer
- Assisted doctors or other healthcare providers during exams and medical procedures
- Certified by an accredited Medical Assisting program
- Certified in basic life support, including CPR
Account Service Representative
Citi Bank
03.2012 - 08.2013
- Maintained customer records
- Used automated systems
- Followed leads
- Used business directories
- Identified prospective customers
- Answered customers' questions about Checked stock levels
- Resolved problems
- Provided ongoing support
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Completed product and development training as required
- Demonstrated and explained the operation and used of products
- Maintained customer records, using automated systems
- Provided customers with ongoing technical support
Medical Assistant/ Front Office
St Elizabeth Physicians
11.2006 - 10.2011
- Used the following software tools: excel, Microsoft word, epic
- Performed routine patient care under the direction of physicians
- Performed clerical duties in a medical office, such as taking and making phone calls, scheduling appointments, ordering supplies, stocking supplies and filing
- Assisted with medical office procedures
- Signed in and registered arriving patients
- Measured and recorded patient weight, height and vital signs
- Took patient histories
- Interviewed patients about the reason(s) for their visit
- Explained treatments, procedures, medications, doctor's instructions, side effects and illnesses and injuries
- Maintained accurate and complete medical charts on paper and via computer
- Assisted doctors or other healthcare providers during exams and medical procedures
- Knowledge sets include: Appointment scheduling software, Audiometers or accessories, Autoclaves, Bedside pulmonary function screeners, Binocular light compound microscopes, Calendar and scheduling software, Centrifuges, Copying, CPT, Cultures, Dropping pipettes, Electrocardiography EKG units, Email software, Eye charts or vision cards, Faxing, Filing, ICD9, Internet browser software, Intradermal needles, Intramuscular needles, Lancets, Laser printers, Manual blood pressuring measurement equipment, Medical, Medical oxygen masks or parts, Medical software, Medical syringes with needles, Medical syringes without needles, Medical Terminology, Microscope slides, Microscopes, Microsoft Exchange, Microsoft Office software, Multi Line Phone, Nebulizers, Nebulizers or accessories, Office Skills, Oxygen masks, Oxygen tanks, Patient management software, Pipettes, Printers, Pulmonary function measurement equipment, Pulmonary nebulizers, Receptionist, Snellen eye charts, Specimen collectors, Spirometers, Stethoscopes, Subcutaneous needles, Syringe needles, Syringes, Tuberculin skin test equipment, Typing, Word processing software
Scheduler
Arvin Meritior
08.2004 - 11.2006
- Performed manual labor
- Tagged containers
- Labeled containers
- Read and interpreted work orders
- Moved materials on worksites
- Moved materials by hand and using heavy equipment
- Maintained production sheets
- Completed routine records
- Sorted cargo
- Packed containers
- Reported shortages and damaged materials
- Inventoried materials
- Knowledge sets include: Data entry software, Forklifts, Hand trucks or accessories, Inventory management software, Inventory tracking software, Lift trucks, Packaging, Personal computers, Read
Toddler Teacher
Toddler town daycare
05.2000 - 06.2004
- Cared for children while their guardians were elsewhere
- Provided a safe, healthy environment for a child's development
- Provided affection and attention to charges
- Cared for children by playing, talking, and interacting with them
- Targeted activities to the appropriate ages
- Promoted problem-solving, language development, positive social skills and a positive self-image
- Served children healthy meals and snacks
- Cared for infants by feeding, burping, changing diapers, comforting and playing
- Observed children's daily needs, including nap time and meal times
- Reported to guardians on children's' behavior, activities, and health
- Experience caring for infants, toddlers, preschoolers and elementary-age children
Education
diploma - Medical Assistant
Southwestern College
Florence, KY01.2006
diploma - Medical Billing and Coding
Southwestern College
Florence, KY01.2005
Skills
- CMA
- Pediatrics
- EMR Systems
- Experience Administering Injections
- Medical Office Experience
- Insurance Verification
- Epic
- Patient Care (10 years)
- Vital Signs
- ICD-9
- CPT Coding
- Medical Records
- Medical Scheduling
- Medical Billing (2 years)
- Triage
- Medical Coding
- Phlebotomy
- Medical Terminology
- Venipuncture
- EMR systems
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Patient assessments
- Inventory and supply management
- Payment collection
- Medical billing and coding
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Phlebotomy techniques
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Certified Medical Assistant NHA, 10/01/14, 10/01/24, NHA
- CPR Certification
- AED Certification
- BLS Certification
- Certified Medical Assistant
- CCMA Certification
Additional Information
15 years of experience as a Medical Assistant/ Front Office Assistant., Premise Health with Citigroup, Current, Have worked with Epic medical record system., Authorized to work in the US for any employer
Certified Medical Assistant- NHA
Certification #F9G5X3R3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Medical Assistant
Premise Health
09.2018 - Current
Certified Medical Assistant
UC Health Neurology
05.2017 - 08.2018
Certified Medical Assistant
Riverhills Neuroscience
09.2013 - 05.2017
Account Service Representative
Citi Bank
03.2012 - 08.2013
Medical Assistant/ Front Office
St Elizabeth Physicians
11.2006 - 10.2011
Scheduler
Arvin Meritior
08.2004 - 11.2006
Toddler Teacher
Toddler town daycare
05.2000 - 06.2004
diploma - Medical Billing and Coding
Southwestern College
diploma - Medical Assistant
Southwestern College
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