Jennifer Pittman
Albany,GA
Summary
Dynamic Medical Center Representative with proven expertise at Phoebe Putney Memorial Hospital in enhancing patient satisfaction and streamlining billing processes. Skilled in HIPAA compliance and conflict resolution, I foster strong relationships while efficiently managing high call volumes and coordinating care, contributing to improved operational performance and patient experiences.
Overview
29
29
years of professional experience
Work History
Medical Center Representative 2
Phoebe Putney Memorial Hospital
03.1996 - Current
- Resolved billing discrepancies through thorough research and collaboration with financial departments, ensuring accurate invoicing for patients.
- Contributed to positive office culture by fostering strong relationships with teammates and providing exceptional customer service to patients.
- Facilitated smooth transitions between providers during shift changes by maintaining detailed documentation of ongoing cases.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and ensuring privacy protection.
- Managed high call volume efficiently, directing calls to appropriate departments and minimizing hold times for patients.
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
- Worked closely with medical center leadership to identify areas for process improvement, leading to enhanced patient experiences and overall facility performance.
- Coordinated insurance verification procedures, resulting in minimized billing errors and increased revenue collection.
- Conducted patient follow-up calls after appointments to assess satisfaction levels and gather feedback for improvement opportunities.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Supported clinical staff by preparing exam rooms, stocking supplies, and assisting with minor procedures when needed.
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Contacted patients on annual renewal dates to offer assistance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Assisted with the implementation of a new electronic health records system, leading to more organized and accessible patient information.
- Contributed to patient education initiatives by creating informational brochures and resources on health topics, promoting preventative care and wellness.
- Developed training materials for new hires on office policies and procedures which led to increased efficiency among the team members.
- Implemented an appointment reminder system that resulted in fewer missed appointments and increased clinic productivity.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Nursing Adsistant - Medical Assistant
Meadows College
Albany, GA06.1992
Skills
- HIPAA compliance
- Documentation accuracy
- Insurance verification
- Patient care coordination
- Medical terminology
- Appointment scheduling
- Medical billing
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
- Verbal and written communication
- Money handling
- Patient check-in
- Electronic health records
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Conflict resolution
- Policy understanding
- Payment processing
- Insurance billing
- Eligibility determination
- Information collection
- Intake assessment
- Paging systems
- Medical coding
- Call screening
- Fee collection
- Referral coordination
- Patient identity verification
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
- Critical thinking
- Organizational skills
- Patient scheduling
- Clerical skills
- CPR certified
Timeline
Medical Center Representative 2
Phoebe Putney Memorial Hospital
03.1996 - Current
Nursing Adsistant - Medical Assistant
Meadows College
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