Jennifer Plaisance-Vappie
Slidell,LA
Summary
To obtain a rewarding full-time position as a Medical Office Assistant within a professional, caring facility or remote employment, where I can utilize my training and seek career advancement. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Gastro Group / GI Alliance
Slidell, LA
12.2022 - Current
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Scheduled appointments by telephone or in person.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered insurance, demographics and health history into patient database.
- Straightened up waiting room to maintain neat and organized space.
- Checked patients in and out for appointments and collected co-payments.
- Took messages from patients and promptly relayed to appropriate staff.
Owner/Manager
Jennifer's Beauty & Barber Studio LLC
Slidell
04.2019 - Current
- Bookkeeping/filing; ensure customer satisfaction; maintain business budget and expenses; maintain outstanding professional relationships for over 15 years; scheduling appointments; maintain inventory
- Monitored performance of personnel against goals set forth by the company.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Determined pricing for products or services based on costs and competition.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw budgeting and financial management.
Front Desk Receptionist
Acadian Dermaology
Slidell, LA
08.2021 - 12.2022
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated pick-up and delivery of express mail services.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Completed basic bookkeeping and document filing.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Helping Hands/Tutor
Florida Avenue Elementary School
Slidell
10.2017 - 01.2019
- Worked with small group of no more than 12 children; maintained daily attendance; planned daily lesson plans; taught basic Mathematics, English, Science, and Social Studies
Stylist Sales Associate
JC Penney's In Style Salon
Slidell
02.2016 - 01.2017
- Ensured customer service; scheduled appointments; maintained accurate knowledge of products; up-sold services
- Applied water or setting, straightening or waving solutions to hair.
- Colored, cut and installed extensions according to style photos and client specifications.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Managed cash register transactions during checkout process.
- Educated clients on proper home hair care maintenance techniques.
- Mentored new staff to enhance personal growth and increase productivity.
- Pre-booked future appointments to increase repeat business.
- Bleached, dyed or tinted hair using applicator or brush.
- Operated cash registers to receive payments from patrons.
- Developed relationships with new clients through referrals from existing customers.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
Education
Medical Office Health Information Technician -
Delta College
08.2021
Cosmetology Program -
Sidney Collier
02.2000
Warren Easton High School
05.1997
Skills
- HIPAA Knowledge
- Bookkeeping and File Management
- ICD-9/10 Coding
- Medical Office-EHR
- CPT Coding
- Medical Terminology
- Organizational Skills
- General Office Procedures
- Insurance Verification
- Calender Management
- Effective Planning
- Time Management
- Customer Service Management
- Scheduling
Timeline
Front Desk Coordinator
Gastro Group / GI Alliance
12.2022 - Current
Front Desk Receptionist
Acadian Dermaology
08.2021 - 12.2022
Owner/Manager
Jennifer's Beauty & Barber Studio LLC
04.2019 - Current
Helping Hands/Tutor
Florida Avenue Elementary School
10.2017 - 01.2019
Stylist Sales Associate
JC Penney's In Style Salon
02.2016 - 01.2017
Medical Office Health Information Technician -
Delta College
Cosmetology Program -
Sidney Collier
Warren Easton High School
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