Jennifer Plummer
Summary
Versatile and dynamic professional with a proven track record in customer service and retail operations, notably at Dollar General. Excelled in enhancing customer satisfaction and loyalty, while adeptly managing cash flow and inventory. Demonstrates exceptional team leadership and relationship-building skills, alongside proficiency in MS Office Applications. Achieved significant improvements in operational efficiency and productivity.
Overview
23
23
years of professional experience
Work History
Lead Sales Associate
Dollar General
02.2023 - 10.2024
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered excellent customer service for repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Operator
Tubelite
07.2020 - 02.2023
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Provided on-the-job training to newly hired workers and team members.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Reviewed production schedules and streamlined processes.
- Proven ability to learn quickly and adapt to new situations.
Assistant Store Manager
Diamond K Tack
06.2001 - 03.2019
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Receptionist
Allen Chiropractic
05.2011 - 07.2014
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected [Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted with planning office events and meetings for smooth execution.
Education
High School Diploma -
Reed City High School
Reed City, MI06.2001
Skills
- Customer Service
- Retail Store Operations
- Cash Handling
- Team Leadership
- POS System Operation
- Goal-Oriented
- Flexible Schedule
- POS system knowledge
- Cash Flow Management
- Inventory and Stocking
- Relationship Building
- MS Office Applications
Timeline
Lead Sales Associate
Dollar General
02.2023 - 10.2024
Operator
Tubelite
07.2020 - 02.2023
Receptionist
Allen Chiropractic
05.2011 - 07.2014
Assistant Store Manager
Diamond K Tack
06.2001 - 03.2019
High School Diploma -
Reed City High School