Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Jennifer Poff

Bangor,PA

Summary

Strategic Real Estate Professional with extensive experience in lease administration and team leadership at Verizon, driving compliance and operational efficiency through the execution of over 100 transactions monthly. Expertise in financial data analysis and negotiation has strengthened stakeholder relationships and contributed to impactful results in dynamic environments—proven ability to streamline operations while enhancing overall performance.

Overview

21
years of professional experience

Work History

VERIZON WIRELESS
Bloomington, USA

Network Real Estate Specialist / Developer II - Great Plains Region - Contractor
01.2022 - Current

Job overview

  • Directed the creation of weekly status reports for the leadership team, focusing on property management.
  • Ensured compliance by coordinating daily efforts with landlords, legal advisers, and Real Estate divisions.
  • Conducted detailed audits of legal language to identify discrepancies and enforce alignment with regulatory requirements.
  • Implemented strategies to drive efficiency and streamline workflows.
  • Directed strategic aspects of the High Rent Relocation Program to ensure smooth execution.
  • Executed audits to validate the accuracy of rental data, and financial records.
  • Facilitated new site-build project processes through direct interaction with site acquisition vendors.
  • Minimized risk of defaults by proactively managing potential challenges and resolving them promptly.
  • Evaluated renewal, termination, and decommissioning reports comprehensively.
  • Evaluated reports to determine required actions.
  • Demonstrated expertise in managing various types of real estate contracts.
  • Enhanced operational readiness by implementing risk-reduction frameworks.
  • Executed over 100 seamless transactions monthly among varied internal and external stakeholders.
  • Collaborated with developers to implement optimized system updates.
  • Conducted an in-depth analysis of zoning regulations relevant to specific transactions and contract negotiations with vendors.
  • Significantly contributed to defining pricing structures during negotiations.
  • Evaluated performance metrics to locate operational disparities.
  • Managed interactions with legal advisors concerning tenant and landlord disagreements.
  • Documented all property management financial and maintenance transaction activities systematically.
  • Monitored and recorded acquisition-related progress for streamlined project management.
  • Projected future business outcomes for senior executives.
  • Directed concurrent projects to meet deadlines and budget limitations.

VISLINK TECHNOLOGIES
Budd Lake, USA

Global Customer Support Manager
01.2020 - 01.2022

Job overview

  • Directed progressive initiatives in worldwide customer assistance overseeing U.S. project management.
  • Managed statements of work (SOWs), bills of materials (BOMs), and expenses efficiently.
  • Guarantee consistent accuracy of system data alongside processing quotes, orders, and POS.
  • Analyzed proposals for repair services, maintenance contracts, SLAs, and onsite support to drive informed decision-making.
  • Coordinate management of work distribution and ongoing support group functions.
  • Effectively addressed and completed high-impact initiatives.
  • Proficient in handling and directing all Service Level Agreements and Maintenance Contracts.
  • Mitigated risks by identifying potential threats and developing tailored contingency strategies.
  • Enhanced process maps for optimal efficiency.
  • Augmented customer delight by implementing robust connection strategies.
  • Ensured customers received prompt technical guidance and direction.
  • Formulated strategic plans in partnership with other department heads.
  • Overhauled filing systems by recording data accurately.
  • Enhanced forms control mechanisms via detailed analysis.
  • Supervised enterprise customer support team to enhance performance through focused data analysis.

VISLINK TECHNOLOGIES
Budd Lake, USA

Onsite Installation Program Manager
01.2018 - 01.2020

Job overview

  • Led strategic planning and implementation of meetings to engage organizational representatives, community members, clients.
  • Regularly meet with project stakeholders to evaluate progress and implement changes.
  • Mitigated various concerns by fostering team-driven solutions in technical, financial, and operational areas.
  • Evaluated costs of Installation & Solution Engineer responsibilities to align with financial plans.
  • Enhanced operational efficiency by establishing seamless end-to-end workflows.
  • Established Project Portal to streamline project scope management.
  • Created comprehensive program lifecycle reports emphasizing significant achievements for senior leadership.
  • Directed strategic planning and goal-setting for programs, ensuring alignment with organizational vision and priorities.
  • Formulated and executed comprehensive program management strategies.
  • Executed cost-control strategies to maintain operations within budget limits without compromising quality.
  • Supervised the identification and mitigation of obstacles in program delivery, improving overall outcomes.
  • Ensured effective allocation of resources by managing cross-project integration in program operations.
  • Produced surveys aimed at evaluating customers' satisfaction with services.
  • Analyzed business operations to uncover performance enhancement opportunities.
  • Managed expectations during scope modifications, ensuring consistency between deliverables and organizational priorities.

ARTECH INFORMATION SYSTEMS (AT&T CONTRACT)
Bedminster, USA

Project Manager - Site Acquisition
01.2018 - 12.2018

Job overview

  • Directed vendor-assigned search rings collaboratively with vendors and AT&T team members to secure new site locations.
  • Reviewed and sanctioned lease negotiations, ensuring compliance with zoning laws.
  • Facilitated communication between legal teams to align on key deliverables and achieve goals.
  • Coordinated efforts with internal stakeholders to obtain essential information for entitlement applications, propagation maps, and photo-simulations
  • Coordinated vendor interactions to secure jurisdictional approvals.
  • Fostered partnerships between vendors and organizational teams for optimized outcomes.
  • Delivered on essential benchmarks for the completion of AT&T's 2019 strategic build plan.
  • Secured data precision through consistent oversight of active transaction records.

VERIZON
Bedminster, USA

Senior Manager | Coordinator - Network Real Estate
01.2004 - 12.2018

Job overview

  • Directed a diverse, multi-level team in person and remotely; responsible for the legal and financial aspects of a nationwide network of over 30,000 lease and sublease agreements.
  • Teamed with various stakeholders, including townships and cities, to ensure compliance in legal document review.
  • Supported auditing processes for SOX compliance in Network Real Estate contracts.
  • Abstracted and managed various real estate agreements, including amendments and leases.
  • Addressed a range of property concerns both critical and non-critical.
  • Negotiated resolutions for tax matters involving various stakeholders including landlords and legal counsel.
  • Reduced payment delays and errors through diligent reconciliation of tower company accounts.
  • Strengthened rapport among stakeholders, including vendors, clients, and landlords.
  • Acknowledged as authority on legal and financial lease language.
  • Provided critical and material support under a tight deadline to prepare the data room for, and plan administration post-close of the project to sell management rights to 12K cellular towers, generating over $5B in revenue.
  • Utilized deep knowledge of brands like AT&T, American Tower, SBA, T-Mobile, and Crown Castle.
  • Addressed payment issues and successfully balanced over $400,000 in unsettled accounts.
  • Optimized departmental systems to maintain accuracy and efficiency.

Education

Centenary University
Hackettstown, NJ

Bachelor of Science from Business Administration & Management
12-2017

University Overview

  • Honors Graduate
  • 3.6 GPA
  • Graduated cum laude

Skills

  • Legal Document Review
  • Strong Negotiation Abilities
  • Contract Compliance Management
  • Site Acquisition
  • Property management
  • Team Leadership
  • Strategic Program Execution and Project Coordination
  • Supplier Relationship Management
  • Telecommunications Management
  • Financial Data Analysis
  • Budget control
  • Process Improvement
  • Experience with SOX Audits
  • Compliance Management
  • Customer Relationship Management
  • Internal Audit Management
  • Financial Reporting
  • Advanced Pivot Table Proficiency
  • Experienced with Office Suite Applications
  • Integrated Financial Solutions, proficient in ERP software
  • Experienced in Salesforce
  • Skilled in Microsoft Project Management
  • SharePoint Collaboration Tools
  • Skilled in Google Docs Collaboration
  • Expertise in Adobe Acrobat, DocuSign, and redline
  • FUZE Real Estate, Verizon Systems
  • SPM Site Project Management, Verizon Systems
  • Data Governance
  • Effective Negotiation Skills
  • Strategic Account Oversight
  • Commercial Leasing Expertise
  • Lease Compliance Administration
  • Real Estate Analysis
  • Strategic Portfolio Oversight
  • Commercial real estate
  • Real Estate Software Proficiency
  • Land Use Planning
  • Real Estate Regulations and Zoning
  • Project Coordination in Construction
  • Building Maintenance Oversight

References

References available upon request.

Timeline

Network Real Estate Specialist / Developer II - Great Plains Region - Contractor

VERIZON WIRELESS
01.2022 - Current

Global Customer Support Manager

VISLINK TECHNOLOGIES
01.2020 - 01.2022

Onsite Installation Program Manager

VISLINK TECHNOLOGIES
01.2018 - 01.2020

Project Manager - Site Acquisition

ARTECH INFORMATION SYSTEMS (AT&T CONTRACT)
01.2018 - 12.2018

Senior Manager | Coordinator - Network Real Estate

VERIZON
01.2004 - 12.2018

Centenary University

Bachelor of Science from Business Administration & Management

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Jennifer Poff