Jennifer A Pohler
Joppa,MD
Summary
Seasoned and passionate admissions and enrollment professional offering 13 years of experience in higher education. Focused on policies and procedures and the benefits provided to students. Interested in building and enhancing relationships across departments that result in maintaining smooth administration of all department operations.
Overview
13
13
years of professional experience
Work History
Director of Enrollment Operations
Notre Dame Of Maryland University
10.2019 - Current
- Led a team of processing staff members, providing training and guidance to optimize performance levels.
- Designed effective and user-friendly processes.
- Initiates and coordinates projects related to Ellucian Colleague and Liaison EMP systems used by Enrollment Management including training, documentation of policies and procedures, troubleshooting, system upgrades, and enhancements.
- Serves as point person for IT staff and works closely with their team on admissions technology enhancements.
- Created operational policies, procedures, and practices for the admissions processing center in alignment with current and emerging industry best practices.
- Works closely with Registrar's Office to create processes that facilitate a smooth transition from applicant status to student as well as researching and resolving issues that arise.
- Assure policies, procedures, and practices are per state and federal laws and regulations, and the University's goals and objectives.
- Coordinated seamless integration of third-party applications with the CRM platform.
- Developed comprehensive reports for stakeholders, providing valuable insights about workflow and priorities.
Application Specialist/Coordinator
Notre Dame Of Maryland University
08.2011 - 10.2019
- Maintained accurate records of all applicant data in the admissions database.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Reviewed and verified data on all submitted documentation.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Mentored newly hired Admissions Specialists by providing training on departmental processes and best practices, ensuring a smooth transition into their role.
- Participated in Building Bridges (2013) professional development workshops within higher education admissions.
- Assisted with planning and executing information session events on campus to showcase program offerings and facilities for prospective students as well as orientation events for new students.
Education
Master of Arts - Communications
Notre Dame of Maryland University
Baltimore, MD05.2023
Bachelor of Arts - Communications
Notre Dame of Maryland University
Baltimore, MD05.2020
Skills
- Strong Work Ethic
- Flexible Schedule
- Admissions Expertise
- Staff Supervision
- Policies and Procedures Enforcement
- Cross-Functional Teamwork
- Dependable and Responsible
- Customer Relationship Management (CRM) - EMP by Liaison
- Student Information System (SIS) - Colleague by Ellucian
- Microsoft Office
Timeline
Director of Enrollment Operations
Notre Dame Of Maryland University
10.2019 - Current
Application Specialist/Coordinator
Notre Dame Of Maryland University
08.2011 - 10.2019
Master of Arts - Communications
Notre Dame of Maryland University
Bachelor of Arts - Communications
Notre Dame of Maryland University
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