Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am detail-oriented and a team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Access Representative MA
Everest Regenerative Medicine
02.2022 - 10.2023
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Providing excellent customer service by promptly answering patient inquiries.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Trained new staff on hospital processes and procedures.
Resolved patient billing issues in line with established guidelines.
Addressed bad debts in line with set protocols.
Answered incoming calls, scheduled appointments and filed medical records.
Provided excellent customer service to patients and medical staff.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Facilitated communication between patients and various departments and staff.
Followed document protocols to safeguard confidentiality of patient records.
Trained new staff on filing, phone etiquette and other office duties.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Responded to inquiries by directing calls to appropriate personnel.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Engaged with patients to provide critical information.
Helped address client complaints through timely corrective actions and appropriate referrals.
Resolved customer complaints using established follow-up procedures.
Delivered support to medical staff in completion of patient paperwork.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Recommended service improvements to minimize recurring patient issues and complaints.
Patient Access Representative
Sanford Health
06.2016 - 03.2022
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Providing excellent customer service by promptly answering patient inquiries.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Trained new staff on hospital processes and procedures.
Resolved patient billing issues in line with established guidelines.
Verified patient insurance eligibility and entered patient information into system.
Greeted and assisted patients with check-in procedures.
Provided excellent customer service to patients and medical staff.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Answered incoming calls, scheduled appointments and filed medical records.
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Responded to inquiries by directing calls to appropriate personnel.
Engaged with patients to provide critical information.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Delivered support to medical staff in completion of patient paperwork.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Trained new staff on filing, phone etiquette and other office duties.
Organized patient records and database to facilitate information storage and retrieval.
Helped address client complaints through timely corrective actions and appropriate referrals.
Resolved customer complaints using established follow-up procedures.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Recommended service improvements to minimize recurring patient issues and complaints.
Education
Associate of Applied Science - Business Administration
IBC
Fargo North Dakota
11.1997
Skills
Eligibility Determinations
Payment Processing
Electronic Health Records Systems
Medical Terminology
Customer Satisfaction
Patient Registration
Demographics Information
Till Counting
Phone and Email Etiquette
Patient Health Information Access
Insurance Billing
Outbound Calling
Patient Contact
Patient Admission
Team Collaboration
Multi-Line Telephone Systems
Verbal and Written Communication
Referral Coordination
Registration Processing
Appointment Confirmation
Information Collection
EMR Updating
Money Handling
Insurance Verification
Fee Collection
Medical Filing
Reliability and Dedication
Informed Consent
Clerical and Filing Support
Word Processing
Interpreting Physician Orders
Claims Handling and Coverage Verification
Routing Lab Results
Admissions Screening
Prepare Reports
Patient Rights
50 WPM Typing Speed
Reading Comprehension
Punctual and Hardworking
Comfort with Technology and Databases
Explaining Instructions
EMR
Timeline
Patient Access Representative MA
Everest Regenerative Medicine
02.2022 - 10.2023
Patient Access Representative
Sanford Health
06.2016 - 03.2022
Associate of Applied Science - Business Administration
Senior Post Doctoral Research Fellow (Full Time) at Lee Kong Chain School of Medicine, Stem cell and Regenerative Medicine, NTU SingaporeSenior Post Doctoral Research Fellow (Full Time) at Lee Kong Chain School of Medicine, Stem cell and Regenerative Medicine, NTU Singapore