Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Poitra

Casselton,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am detail-oriented and a team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Patient Access Representative MA

Everest Regenerative Medicine
02.2022 - 10.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Addressed bad debts in line with set protocols.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Access Representative

Sanford Health
06.2016 - 03.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Education

Associate of Applied Science - Business Administration

IBC
Fargo North Dakota
11.1997

Skills

  • Eligibility Determinations
  • Payment Processing
  • Electronic Health Records Systems
  • Medical Terminology
  • Customer Satisfaction
  • Patient Registration
  • Demographics Information
  • Till Counting
  • Phone and Email Etiquette
  • Patient Health Information Access
  • Insurance Billing
  • Outbound Calling
  • Patient Contact
  • Patient Admission
  • Team Collaboration
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Referral Coordination
  • Registration Processing
  • Appointment Confirmation
  • Information Collection
  • EMR Updating
  • Money Handling
  • Insurance Verification
  • Fee Collection
  • Medical Filing
  • Reliability and Dedication
  • Informed Consent
  • Clerical and Filing Support
  • Word Processing
  • Interpreting Physician Orders
  • Claims Handling and Coverage Verification
  • Routing Lab Results
  • Admissions Screening
  • Prepare Reports
  • Patient Rights
  • 50 WPM Typing Speed
  • Reading Comprehension
  • Punctual and Hardworking
  • Comfort with Technology and Databases
  • Explaining Instructions
  • EMR

Timeline

Patient Access Representative MA

Everest Regenerative Medicine
02.2022 - 10.2023

Patient Access Representative

Sanford Health
06.2016 - 03.2022

Associate of Applied Science - Business Administration

IBC
Jennifer Poitra