JENNIFER POLEN
Sandston,VA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with diverse patient populations and families through empathetic communication, respectful attitude and excellent customer service. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Nurse, Progressive Care Trauma Unit
HCA Henrico Doctors Forest
08.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Utilizing prioritization skills to provide efficient care to 4 critical care patients.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Nursing Student Extern
HCA- Henrico Doctors Forest
09.2023 - 08.2024
- Participated in discharge planning processes to ensure seamless transitions from hospital care to home or other facilities for optimal recovery outcomes.
- Supported patients'' physical needs including ambulation assistance, positioning for comfort or therapeutic purposes, and performing range-of-motion exercises as directed by nursing staff or therapists.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
- Conducted thorough patient assessments, collecting vital information for accurate diagnoses and tailored treatment plans.
- Assisted with the preparation and administration of various diagnostic tests, including EKGs, lab work, and radiology procedures.
- Gained valuable exposure to various medical conditions such as diabetes management, cardiac issues, respiratory ailments among others throughout the externship.
- Promoted a safe environment by adhering to strict infection control protocols and following established safety guidelines within the hospital setting.
- Fostered a compassionate atmosphere by actively listening to patients'' concerns, addressing their needs promptly and empathetically.
- Providing efficient patient care and teamwork on a fast-paced 12 bed trauma/ transplant unit.
Nursing Student Extern
Select Medical- Formerly Vibra Hospital
04.2023 - 06.2024
- Phlebotomy, processing labs (aliquot and prepare for transport to the lab), venipuncture basic wound care, oxygen delivery, oral suctioning, specimen collection, venous compression devices, patient turning and positioning every 2 hours.
- Strengthened patient trust, attentively listening to concerns and ensuring they felt heard and valued during their visit.
- Interacted with nursing staff and physicians to better understand treatment options for diseases and acute conditions.
- Bolstered patient safety by adhering to strict hygiene and sanitation protocols during all clinical procedures.
- Conducted detailed research to support ongoing studies, leading to valuable data collection.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Improved patient satisfaction by providing compassionate support and clear communication during visits.
- Frequently inspected production area to verify proper equipment operation.
Ramp Agent Supervisor
FedEx
01.2011 - 04.2023
- Improved ramp operations by implementing efficient scheduling and team coordination.
- Managed over 20 ramp employees effectively, including training, evaluating performance, and resolving conflicts as needed.
- Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
- Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
- Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
- Trained new employees in areas such as safety procedures or equipment operation.
- Determined quantity and orientation of cargo and computed aircraft center of gravity.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment, and cargo.
- Maintained operational compliance with aviation safety regulations, good practices, and good critical thinking skills.
Certified Orthopedic Technician
OrthoVirginia- Formerly, Advanced Orthopaedic Ctr
09.2005 - 10.2018
- Office appointment scheduling, surgery scheduling, registration, authorizations, referrals, and insurance verification.
- Prompt response to multiple emails daily and over 100 daily voicemails.
- Prepare a clean environment prior to performing wound care, suture removal, staple removal, and simple dressing changes.
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to the supervising physician immediately.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
- Supported physicians in providing high-quality care by accurately measuring, fitting, and adjusting orthopedic appliances as needed.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
- Applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Maintained a safe environment for patients and staff by strictly adhering to infection control protocols during cast application and removal.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
Education
Bachelor of Science - nursing program
South University
Richmond, VA06-2024
Certificate - Medical Assistant
Berdan Institute
Totowa, NJ12.2000
Skills
- EMR Systems (Expanse, Meditech, Epic, Allscripts, Athena, GE Centricity)
- Team Player
- Adaptability
- Communication Skills
- Medication and IV administration
- Complex Problem-solving
- Clinical judgment
- Documentation and charting
- Infection control measures
- Licensed RN
- Patient care planning
- Critical care
- Compassion and empathy
- High level of autonomy
- Emotional awareness
- Managing deadlines
- Telemetry monitoring
- Professional bedside manner
- Chronic disease management
- Acute care expertise
- Proper catheter insertion/removal
- Wound care
- Patient and family advocacy
- Tracheostomy care
- Advanced cardiac life support (ACLS) certification
- Diabetes management
- Seizure management
- Care plan development
- Patient assessments
- Vaccine administration
- Lab result interpretation
- Strong clinical judgment
- Patient education and counseling
Activities
Volunteered at a nonprofit organization (Kingdom Minded Ministries) working with children to build confidence and leadership skills. It was rewarding to see the growth in children as they overcame fears and life’s challenges.
Certification
ALS Certification
BLS Certification
Kidney Transplant Certification
Timeline
Registered Nurse, Progressive Care Trauma Unit
HCA Henrico Doctors Forest
08.2024 - Current
Nursing Student Extern
HCA- Henrico Doctors Forest
09.2023 - 08.2024
Nursing Student Extern
Select Medical- Formerly Vibra Hospital
04.2023 - 06.2024
Ramp Agent Supervisor
FedEx
01.2011 - 04.2023
Certified Orthopedic Technician
OrthoVirginia- Formerly, Advanced Orthopaedic Ctr
09.2005 - 10.2018
Bachelor of Science - nursing program
South University
Certificate - Medical Assistant
Berdan Institute
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