Jennifer Polito
Administrative Assistant
Carmel,NY
Summary
Experienced administrative assistant seeking a work-from-home position to re-enter the job market after a career break as a full-time mom. Throughout my break, I gained valuable transferable skills that will contribute to success in this role. With 16 years of proven experience at IBM and Pepsi-Cola, I have a strong background in managing complex calendars, coordinating travel arrangements, and maintaining strict confidentiality. Known for exceptional problem-solving abilities and outstanding customer service, enabling the building of strong professional relationships at all organizational levels. Possessing superior organizational, communication, and project management skills, with the ability to handle multiple tasks effectively in demanding environments.
Overview
31
31
years of professional experience
Work History
Full-time Parent
Career Break
Carmel, NY
03.2002 - 05.2024
- Juggling multiple responsibilities simultaneously, such as childcare, meal preparation and household management.
- Prioritizing tasks and managing time efficiently to ensure everything runs smoothly.
- Managing household schedules, planning events, and keeping track of appointments.
- Adapting to constant needs and schedules of my family.
- Planning family gatherings, birthday parties and school events.
- Ensuring every detail was taken care of, from making sure my son had his lunches to managing household chores.
- Quickly resolving issues that arise, whether it is child’s sudden illness or last-minute change in plans.
- Communicating effectively with family members, teachers, and service providers.
- Managing household finances, budgeting, and shopping efficiently.
- Building strong relationships with your child, spouse, and community.
Remote Personal Executive Assistant to CEO/Owner
Durkin & Associates
Carmel, NY
09.2003 - 9 2006
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created visually engaging PowerPoint presentations and used MS Word for correspondence.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided personal assistance to owner and family.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant
IBM
Carmel, NY
08.1998 - 02.2002
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured 99% accurate record-keeping with diligent data entry and database management for vital company information.
- Provided coverage in different areas of organization.
Executive Assistant to the Directo
Pepsi-Cola
Carmel, NY
03.1993 - 07.1997
- Enhanced director's productivity by 40% managing complex calendar, responding to emails, screening, and returning phone calls, scheduling appointments and meetings which allowed the director to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Consulted with internal and external stakeholders, fostering strong relationships and key contacts.
- Served as gatekeeper for incoming internal and external communications, prioritizing messages and ensuring prompt responses.
- Provided excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated travel arrangements, both domestic and international, to ensure prompt arrivals and seamless experiences for director during business trips.
- Securing hotel accommodations, ground transportation and ensuring the director has all pertinent meeting materials, schedule, and location of the meeting site.
- Ensuring to always have back-up plans in place, in case of unforeseen situations.
- Achieved 99% accuracy rate in processing travel expenses and reimbursements, ensuring prompt financial reconciliation.
- Managed event planning by securing venues, ordering catering, booking meeting rooms and setting them up with materials and refreshments, as well as attending the event for a seamless experience.
- Coordinated complex international travel arrangements from different time zones around the world for participants of event.
- Reserved and confirmed hotel rooms and transportation for the out-of-town participants.
- Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
- Utilized Microsoft Word for correspondence.
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
Education
Secretarial and Administrative Training -
Northern Westchester BOCES
Yorktown Heights, NYThe Service Mindset: Enhancing your Customer Centric Skills, Phone Based Customer Service, Customer Service Foundations, Administrative Professional Foundations
LinkedIn Certificates
Carmel, NY 09.2024 - 10.2024
Skills
Strong Work Ethic
Ability to Self-Teach
Project Planning
Event Planning
Microsoft Office & Google
Thrives in a Challenging Environment
Exceptional Organization & Time Management Skills
Excellent Communication Skills
Self-Directed Requiring Little Supervision
Takes Initiative
Administrative Support
Meticulous attention to detail
Adaptability and Flexibility
Multitasking Abilities
Honest and Dependable
Teamwork and Collaboration
Timeline
The Service Mindset: Enhancing your Customer Centric Skills, Phone Based Customer Service, Customer Service Foundations, Administrative Professional Foundations
LinkedIn Certificates
09.2024 - 10.2024
Remote Personal Executive Assistant to CEO/Owner
Durkin & Associates
09.2003 - 9 2006
Full-time Parent
Career Break
03.2002 - 05.2024
Administrative Assistant
IBM
08.1998 - 02.2002
Executive Assistant to the Directo
Pepsi-Cola
03.1993 - 07.1997
Secretarial and Administrative Training -
Northern Westchester BOCES