Jennifer Pompa
Greenfield,CA
Summary
Experienced Medical Assistant and Patient Care Coordinator with a strong background in patient communication, care coordination, education, scheduling, and independently managing complex workflows. Skilled at building relationships, solving problems, prioritizing competing responsibilities, and working collaboratively with healthcare teams. Brings strong organizational, communication, and patient-service skills with a demonstrated ability to take initiative and support efficient operations.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
MA Care Coordinator
Cypress Healthcare Partners
Salinas, California
12.2023 - Current
- Coordinated patient appointments to optimize clinic scheduling and enhance patient access.
- Communicated with patients about care plans, follow-up visits, and instructions.
- Collaborated with therapists, nurses, and care teams on treatment goals
- Facilitated case conferences with healthcare professionals to review patient progress and collaboratively plan future treatments.
- Educated patients and families on home exercise routines and post op instructions
- Incorporated family involvement into treatment plans.
- Maintained compliant records and followed clinic policies and procedures
Medical Assistant
Cypress Healthcare Partners
Salinas, CA
02.2021 - 12.2023
- Coordinated patient intake and rooming to ensure smooth workflow and timely appointments.
- Prepared exam rooms and stocked medical supplies to maintain readiness for patient care.
- Recorded vital signs and updated electronic health records accurately.
- Communicated care instructions to patients and families to enhance understanding and compliance.
- Cleaned and organized exam rooms to ensure a safe environment for patients.
- Verified insurance information and supported referral paperwork.
- Communicated care instructions clearly to patients and families.
Retail Sales Associate
La Barata
Greenfield, CA
05.2016 - 11.2019
- Guided La Barata shoppers in product selection and addressed store inquiries.
- Operated cash register and processed cash, card, and return transactions
- Assisted customers with finding the right product for their needs.
- Supported customers in finding products and answering questions effectively.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Resolved customer complaints by actively listening and delivering tailored solutions.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Medical Assistant -
Center For Employment Training
05.2020 - 02.2021
Greenfield High School
Greenfield, CASkills
- Care coordination
- Patient scheduling
- Care plan coordination
- Patient education
- Clinical communication
- Treatment coordination
- Appointment management
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Bilingual
Affiliations
- Family and school-related activities
Timeline
MA Care Coordinator
Cypress Healthcare Partners
12.2023 - Current
Medical Assistant
Cypress Healthcare Partners
02.2021 - 12.2023
Medical Assistant -
Center For Employment Training
05.2020 - 02.2021
Retail Sales Associate
La Barata
05.2016 - 11.2019
Greenfield High School