Jennifer Ponce
Crown Point,IN
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
Franciscan Health Crown Point
Crown Point, IN
10.1998 - Current
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in the Epic System.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Managed incoming faxes related to patient registration processes.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Education
Associate of Science - Healthcare
Ivy Tech Community College of Indiana
Valparaiso, IN05-2016
Skills
- Scheduling Diagnostic Procedures
- Financial Procedures Adherence
- Pre-Admission Requests
- Multitasking and Organization
- Training Coordination
- Registration and Admissions
Languages
Spanish
Limited
Custom
I have worked at the Winfield Clinic when they first opened over 15years ago . Helped navigate patients through registrations ,billing and creating orders for lab and imaging patients. Very comfortable with the work flow out here and work well with all my imaging techs.
References
References available upon request.
Timeline
Patient Access Representative
Franciscan Health Crown Point
10.1998 - Current
Associate of Science - Healthcare
Ivy Tech Community College of Indiana
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