Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Poole

Providence,RI

Summary

Experienced and detail-oriented professional with a diverse background, poised to excel in the roles of Personal Assistant and Nanny. Adept at providing administrative support, demonstrating strong organizational skills, and effective multitasking abilities. Excels in engaging with children in a positive and nurturing manner, coupled with a basic understanding of first aid and CPR for a safe environment. Excellent communication skills, both verbal and written, contribute to effective collaboration and support. Enthusiastic about the opportunity to contribute to the success of a local small business owner, with a commitment to delivering high-quality assistance in both realms.

Overview

16
16
years of professional experience

Work History

Nanny

Private Family
03.2015 - Current
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Transported children to and from activities using personal or family vehicle.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Encouraged children to develop healthy social and emotional skills.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Encouraged children's emotional and social development.
  • Managed schedules, activities, and transportation for multiple children, maintaining punctuality and efficiency.
  • Collaborated with parents to develop strategies for addressing behavioral issues or developmental concerns in their children.
  • Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.

Senior Education Payment Advisor

Tuition Management Systems
01.2012 - 01.2015
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally.
  • Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits.
  • Built and maintained relationships with clients to provide ongoing support.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.

Hostess/Server

99 Restaurant & Pub
01.2008 - 01.2012
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Southern New Hampshire University
Manchester, NH
05.2020

Community College of Rhode Island
Warwick, RI
2019

Skills

  • Advanced Interpersonal Skills
  • Strong organizational skills with the ability to multitask and prioritize responsibilities
  • Excellent communication skills, both verbal and written
  • Familiarity with office 365 Outlook calendar
  • Strong organizational skills with the ability to multitask and prioritize responsibilities
  • Multitasking Abilities
  • Adaptive and receptive to change
  • Attention to Detail
  • Critical Thinking

Timeline

Nanny

Private Family
03.2015 - Current

Senior Education Payment Advisor

Tuition Management Systems
01.2012 - 01.2015

Hostess/Server

99 Restaurant & Pub
01.2008 - 01.2012

Southern New Hampshire University

Community College of Rhode Island

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Jennifer Poole