Jennifer Poole
Rogers,AR
Summary
Results-driven retail professional with extensive experience in team leadership and operational improvement. Expertise in merchandising, inventory control, and workflow coordination, ensuring high performance and quality standards. Recognized for effective communication and a hands-on leadership approach that fosters team success and enhances customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front of House Manager
O.Z. Smokehouse
Rogers, AR
12.2022 - 12.2025
- Oversaw inventory and placed orders for all front-of-house needs, ensuring full stock, and minimal waste.
- Managed scheduling to maintain proper coverage during peak hours.
- Implemented SOPs and ensured staff consistently followed daily and weekly operational standards.
- Built strong guest relationships, driving repeat business, and contributing to a positive dining experience.
- Crafted seasonal cocktails and menu-specific drinks to support brand identity and customer engagement.
- Coordinated, booked, and managed private events, including full restaurant reservations.
- Resolved guest issues with professionalism, enhancing satisfaction, and retention.
- Led and trained front-of-house staff, improving team performance, communication, and service standards.
- Developed the full bar and alcohol menu, balancing cost, creativity, and customer appeal.
- Provided input on brand elements such as logo design, menu layout, and website structure.
- Coached employees on effective upselling through guest interaction.
Team Lead
Pig Trail Harley-davidson/buell
Rogers, AR
08.2015 - 12.2022
- Coordinated with management to create and maintain daily and weekly task lists, ensuring team accountability and on-time completion.
- Developed and maintained new-hire training checklists to support consistent onboarding.
- Performed accurate data entry across multiple internal systems, supporting operational reporting.
- Processed high-value transactions while following security protocols, including system overrides, verification steps, and sensor removal or deactivation.
- Trained team members on new products, sales techniques, and updated processes to enhance department knowledge and customer service.
- Spearheaded the resume vetting, interviews, and hiring for seasonal employees for the general merchandise department ensuring full staffing levels.
- Consistently exceeded expectations in inventory management through accurate cycle counts, back-stock organization, and sales floor replenishment.
- Fostered strong relationships with guests and team members, contributing to a positive store culture and repeat customer visits.
Skills
- Inventory management and visual merchandising
- Menu development and event coordination
- SOP implementation and staff scheduling
- Customer relationship management and upselling techniques
- POS system operations and problem-solving aptitude
- Teamwork and collaboration
- Quality standards
Timeline
Front of House Manager
O.Z. Smokehouse
12.2022 - 12.2025
Team Lead
Pig Trail Harley-davidson/buell
08.2015 - 12.2022