JENNIFER POOLERBOYKIN

Work History

AMSA

Dayton VA Medical Center

08.2023 - Current

Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Worked flexible hours across night, weekend and holiday shifts.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Mail Clerk

Robert Half

03.2023 - 08.2023

Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Checked parcels were securely sealed to eliminate losses.
Assisted with implementing new mailroom systems and training staff to improve operations.
Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.5
Operated postage meters, mail sealers and labeling machines.
Tracked outgoing mail to provide accurate customer updates.
Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
Updated and maintained mailing lists and customer records.

CKC CARE COORDINATOR

DAVITA DIALYSIS

01.2022 - 03.2022

Reviewed caseload of 20 patients for length of stay, care and services to perform outcomes monitoring and variance analysis
Liaised with CKC Care Coordinate to mitigate patient discharge delays by coordinating tests, therapy and other treatments
Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden
Worked with medical teams, patients and families to implement effective treatment plans
Documented case notes daily and coordinated follow-up for seamless case management
Coordinated program referrals for community-based resources
Organized clinical documentation, treatment plans, and referrals
Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials
Arranged for patient home visits from visiting nurse or intensive rehabilitation from inpatient facility after discharge from hospital.

FRONT DESK RECEPTIONIST

Spring Meade HealthCenter

04.2020 - 05.2020

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Kept accounts in balance and ran daily reports to verify totals
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Opened and properly distributed incoming mail to promote quicker response to client inquiries
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Sorted and distributed office mail and recorded incoming shipments for corporate records
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Greeted numerous visitors, including VIPs, vendors and interview candidates
Managed multi-line telephone system and greeted claimants during office visits
Coordinated efficient calendars for 150 patient activity coordinators by factoring in schedule availability and load limitations.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Assisted in coordination of company events, contributing to successful and well-organized functions.

PATIENT ACCESS REPRESENTATIVES

HSHS Healthcare

11.2019 - 02.2020

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Used Epic to schedule appointments
Took copayments and compiled daily financial records
Explained plans for treatment and payment options
Compiled and reviewed medical charts
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
Received patient deductibles, co-pay amounts and 30% and discussed options to satisfy remainder of patient financial obligations
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
Verified patient demographics and updated records to maintain accurate and current information.
Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
Handled confidential patient information with discretion, adhering to privacy regulations and policies.
Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Stayed calm under pressure to and successfully dealt with difficult situations.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.

OFFICE ASSISTANT

PEOPLEREADY

12.2017 - 03.2018

Provided clerical support to company employees, including copying, faxing and file management
Scanned Documents into computer system
Data Entry
Opened and properly distributed incoming mail
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Oversaw automated tracking and documentation of data, client correspondence and office operations
Managed smooth processing of Bill of Sales Receipts paperwork to support office productivity
Verified accuracy of business records by consistently updating customer information
Organized, stored and retrieved files to enhance daily operations and support customer needs
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Executed record filing system to improve document organization and management
Assisted with event planning, including associated travel and logistical arrangements
Delivered clerical support by efficiently handling wide range of routine and special requirements
Coordinated travel arrangements, including booking airfare, hotel and ground transportation
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Performed clerical work such as sorting mail, restocking supplies and typing documents
Worked closely with Customer Service Supervisor to maintain optimum levels of communication to effectively and efficiently complete projects
Demonstrated respect, friendliness and willingness to help wherever needed.

PATIENT ACCESS REPRESENTATIVE

CARTERET GENERAL HOSPITAL

11.2003 - 02.2009

Directed with astute judgment skills
High level of personal accountability
Documented patient information obtained from interviews
Always adhered to strict HIPAA guidelines according to company policy
Scheduled, rescheduled and handled cancelled appointments for patients
Scheduled appointments for doctor visits and procedures using desktop calendar software
Greeted each patient pleasantly and provided desk sheet for sign-in
Answered and managed incoming and outgoing calls while recording accurate messages
Obtained signatures for financial documents and internal and external invoices
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Precisely claims paperwork, documentation and system entry
Correctly coded and billed medical claims for various hospital and nursing facilities
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
Professionally and courteously verified appointment times with patients
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation
Verified patients\' eligibility and claims status with insurance agencies
Entered orders into EMIR system efficiently and without errors
Prepared patient charts, per admissions and consent forms as necessary
Demonstrated ability to lead and motivate outstanding healthcare teams
Adeptly managed multi-line one system and pleasantly greeted all patients
Scheduled appointments, registered patients
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
Received patient deductibles, co-pay amounts and 50% and discussed options to satisfy remainder of patient financial obligations
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
Took copayments and compiled daily financial records
Balanced deposits and credit card payments each day
Used Epic to schedule appointments
Reviewed and corrected claim errors to facilitate smooth processing.

Summary

Overview

Work History

AMSA

Mail Clerk

CKC CARE COORDINATOR

FRONT DESK RECEPTIONIST

PATIENT ACCESS REPRESENTATIVES

OFFICE ASSISTANT

PATIENT ACCESS REPRESENTATIVE

Education

Certification: Medical Secretary -

Continuing education in Medical Front Office Coursework in Medical Terminology, Front Office Procedures - Medical Office Management

High School Diploma -

Skills

Accomplishments

Timeline

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