Jennifer Porta
Boynton Beach, Florida, United States,Florida
Summary
Meticulously organized Technical Program Manager with 25+ years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Boheme Media LLC
Hollywood, Florida
11.2021 - 02.2024
- Brightspeed - Successfully managed the transition of 1.5 Million Brightspeed customers from Lumen systems, working with over 240 system integrations to SAP, ServiceNow, O2, & more, resulting in seamless migration and minimal disruption to customer experience.
- AmeriHealth - Managed Data Lake Portfolio/Programs for Actuaries with a 26 million dollar budget
- APEXIT - Managing and Mitigating the tail end of Transformation Office initiatives in the IT Workstream (Agile Transformation, Application Rationalization, etc.) Managed the tail end of a large 10 million dollar Fortune 500 portfolio of Salesforce/Oracle Cloud implementation projects Programs consist of high-profile projects working with Integrations to Oracle Cloud, Marketo, Salesforce, and more
Senior Technical Project / Program Manager
Farelogix/Accelya
Miami, Florida
11.2019 - 10.2021
- Elevated stakeholder confidence through impactful presentations, leading to a 20% increase in program adoption and strategic alignment with business objectives.
- Achieved scalability in systems architecture by identifying growth areas and planning proactively for future expansion.
Guided international teams to deliver 100% of projects within budget, resulting in increased client satisfaction and repeat business.
Senior Technical Program Manager
Boheme Media LLC
Hollywood, FL
03.2018 - 11.2019
- Spirit Airlines - Successfully managed the MRO Cloud EMobility project with a 5 million budget, resulting in improved scheduling of air maintenance service and parts inventory control, leading to increased operational efficiency and cost savings.
- Spirit Airlines - Successfully managed cross-functional programs for the OCC departments, resulting in a 15% increase in SaaS-related product integrations. This improved operational efficiency and streamlined processes across the organization.
- Spirit Airlines - Streamlined and supported Irregular Operations (IROP) by managing integrations and customization programs, resulting in a 25% decrease in disruptions and enhanced operational efficiency.
- Newell, Inc. - Effectively oversaw the ESP Customer Data Migration program (CDP), migrating 40 to 200 brands to a new Email Service Provider (ESP) and implementing a loyalty program for Yankee Candle, resulting in enhanced customer relationship management and improved marketing capabilities.
- Blue Cross Insurance - Led a team of 8 Tech Leads and Scrum Masters, along with 2 Project Managers, to control data migration projects for an Insurance company, resulting in on-time and within-budget delivery, leading to increased client trust and future project opportunities.
Senior Technical Project / Program Manager
iPipeline
Fort Lauderdale, Florida
10.2017 - 03.2018
- Managed client relations and budgets for the Financial Annuities Retail (Cloud) platform, led to a 20% increase in client satisfaction and a 15% reduction in project costs.
Senior Technical Product / Project Program Manager
Boheme Media LLC
Bangor, ME
04.2017 - 09.2017
- Service America - Supported existing SDLC, Agile development, website, and mobile implementations as well as managed Digital Campaigns with vendors and generated conversion reports.
Director of Program Management
Service America
Fort Lauderdale, Florida
04.2015 - 04.2017
- Streamlined warranty operations & Supply Chain SaaS, On-Premise & Cloud by managing large complex projects, resulting in a 30% reduction in process lead time and a 25% increase in operational efficiency.
- Enhanced customer data security by 40% through SQL query reports, leading to improved trust and loyalty from customers and stakeholders.
- Established a hybrid Waterfall & Agile PMO and IT governance processes, leading to improved project delivery and enhanced change management capabilities.
Senior Project and Marketing Manager
Cross Country Home Services
Boca Raton, Florida
09.2012 - 03.2015
- Led IT/Marketing, Retail & Sales Projects to enhance integrations, resulting in a 15% reduction in system downtime. The cross-functional collaboration led to the successful implementation of innovative solutions, improving overall system reliability and performance.
Scrum Master and Senior Business Analyst
ADT / Tyco Integrated Security
Boca Raton, Florida
07.2011 - 09.2012
- Lead Discovery Phase for new website branding and digital strategy. Solicited requirements for an Online Billing Module within a Client Portal & CRM/Salesforce
- Analyzed integrations between the Online Billing System, internal customer account system, and Salesforce. Analyzed Data based on SQL and queried reports.
Refined requirements with Product Owners, leading to a 15% increase in project alignment with business goals and ultimately improving overall project success.
Senior Technical Project / Program Manager
Synergy Consulting
Miami, Florida
05.2009 - 07.2011
- Terremark WorldWide/Verizon - Managed the development of new operational support tools connected to a new configuration management database (CMDB) for Financial, Legal, Marketing, HR, and Sales system (Salesforce) being developed in EDI, ETL, Single Sign On (SSO) , PCI Compliance and API methods
- Terremark WorldWide/Verizon - - Analyzed customer ticketing data to identify gaps in requirements for customer, vendor, and client portals
- IPC Subway - Managed projects from inception to successful implementation such as the Subway Employee Website, Loyalty Program, Franchise Retail Product Supply Shopping Cart to Beverage Redemption Invoice application
- IPC Subway - Managed integrations between POS, Financial Systems, Sales (Salesforce) , Kronos Workforce & employment systems using ETL, EDI, SSO, and API integration methods; ensuring compliances in PCI and SOX
- Burger King - Aided in the automation of an automated PMO process that integrates Business, Financial and Enterprise approvals throughout each step of the product life cycle.
- Burger King - Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
- Burger King - Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
Ecommerce Product Manager
Norwegian Cruise Lines
Miami, Florida
05.2008 - 05.2009
- Increased My Cruise section revenue by 25% through strategic initiatives, resulting in a boost in overall distribution and marketing performance.
- Increased conversion rates by 15% through continuous testing of checkout flow optimizations, resulting in a more seamless user experience and higher sales for the business.
Senior Project / Program Manager
Greater Than One Marketing
New York, NY
05.2007 - 05.2008
- Managed the scope, resource capacity, budget, project schedule, and status updates for NOVARTIS, MEDA, HOLOGIC, JOHNSON & JOHNSON GLOBAL ACCOUNTS, including Loyalty
programs and various campaigns, resulting in successful project delivery and client satisfaction. - Developed and implemented project plans for 15 high-risk projects, resulting in a 25% reduction in project delays and cost overruns, positively impacting project outcomes.
Senior Project / Program Manager
Colangelo Synergy Marketing
Fairfield, CT
07.2006 - 05.2007
- Effectively coordinated communication project schedules and deadlines with partner agencies for SCHICK, HALLS CALLAWAY & KRAFT ACCOUNTS, ensuring on-time delivery of digital initiatives and campaigns, ultimately supporting the client's marketing strategy and driving positive brand perception and customer engagement.
Senior Project / Program Manager
Kforce Consulting Group
Westchester, NY
01.2006 - 07.2006
- Directed and managed projects for MASTERCARD International; involving high-end client-server applications, integrations, and data migrations such as Oracle CRM, proprietary reporting software, etc.
Senior Project / Program Manager
Boheme Media LLC
Norwalk, CT
07.2003 - 12.2005
- Successfully managed and delivered infrastructure, application development, website, and CD ROM projects for Meetingjobs, Hager Marketing, General Electric, Kraft, PSEG-ET Energy, Deloitte & Touch, GE, Republic Bank, Citibank, resulting in a 20% increase in client satisfaction and a 15% improvement in project delivery timelines.
- Aligned project objectives with strategic company initiatives, resulting in a 15% increase in overall business growth.
Senior Project Manager
Valley Health System
Las Vegas, NV
09.2001 - 06.2003
- Managed and enhanced applications for over 100 Doctor Groups (300 users) to receive hospital patient information
- Lead implementations for HL7 messaging pathways, Siemens, SMS hospital applications within HIPAA regulations.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
Senior Priniciple / Program Manager
Instinct Services Group, Inc.
Fairfield, CT
07.1999 - 09.2001
- Secured $1,000,000 in new partnerships and revenue streams, including ASCAP and the John Lennon Songwriting Contest, leading to diversified income sources and business expansion.
- Led the successful implementation of Global Web CMS, ERP & CRM Systems, resulting in a 20% increase in website traffic and a 15% improvement in customer satisfaction, while implementing risk mitigation strategies to prevent delays and budget overruns.
Oversaw vendor selection process by conducting thorough evaluations of proposals, capabilities, and past performance to ensure best fit for each project's unique requirements.
PROGRAM MANAGER OPERATIONS & ECOMMERCE
Ethan Allen
01.1997 - 07.1999
- Managed and created Website, CD ROM, and Electronic Presentation projects
- Developed an e-commerce application to promote financial investors
- Worked with many team leaders in MIS, IS, Marketing, Legal, Distribution and Customer Service to develop the new E-Commerce System to integrate to the customer portal.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
MULTIMEDIA ARTIST & DEVELOPER
Grey Advertising
08.1994 - 12.1996
- Designed and implemented Interactive Multimedia projects
- Designed and implemented projects for Borden, Comedy Central, Color Comp, Golf Magazine, Glaxo Wellcome, McCann-Erickson, Citibank, Estée Lauder, Splenda, Avon, as well as Goldman Sachs.
- Mentored junior artists and designers, fostering a supportive team environment that promoted skill development and growth within the organization.
- Pitched unique concepts to clients, securing new business opportunities through effective communication of creative vision.
Education
Master of Science - Computer And Information Sciences
New England College
Henniker, United States08.2018
Bachelor of Arts - Graphic Design
The University of Toledo
Toledo, United States08.1995
Skills
- Communication Skills
- Recruiting
- Security Clearance
- Innovation
- Auto Delivery
- Program Management
- Proactive
- Detail Oriented
- Technical
- Business Relationship Management
- Resource Management
- Client Relationships
- Process Development
- Work Process Optimization
- Compliance and regulations
- Client management
- Program implementation
- Developing project strategy
Certification
- PMP Certification - 2024
Timeline
Senior Technical Program Manager
Boheme Media LLC
11.2021 - 02.2024
Senior Technical Project / Program Manager
Farelogix/Accelya
11.2019 - 10.2021
Senior Technical Program Manager
Boheme Media LLC
03.2018 - 11.2019
Senior Technical Project / Program Manager
iPipeline
10.2017 - 03.2018
Senior Technical Product / Project Program Manager
Boheme Media LLC
04.2017 - 09.2017
Director of Program Management
Service America
04.2015 - 04.2017
Senior Project and Marketing Manager
Cross Country Home Services
09.2012 - 03.2015
Scrum Master and Senior Business Analyst
ADT / Tyco Integrated Security
07.2011 - 09.2012
Senior Technical Project / Program Manager
Synergy Consulting
05.2009 - 07.2011
Ecommerce Product Manager
Norwegian Cruise Lines
05.2008 - 05.2009
Senior Project / Program Manager
Greater Than One Marketing
05.2007 - 05.2008
Senior Project / Program Manager
Colangelo Synergy Marketing
07.2006 - 05.2007
Senior Project / Program Manager
Kforce Consulting Group
01.2006 - 07.2006
Senior Project / Program Manager
Boheme Media LLC
07.2003 - 12.2005
Senior Project Manager
Valley Health System
09.2001 - 06.2003
Senior Priniciple / Program Manager
Instinct Services Group, Inc.
07.1999 - 09.2001
PROGRAM MANAGER OPERATIONS & ECOMMERCE
Ethan Allen
01.1997 - 07.1999
MULTIMEDIA ARTIST & DEVELOPER
Grey Advertising
08.1994 - 12.1996
Master of Science - Computer And Information Sciences
New England College
Bachelor of Arts - Graphic Design
The University of Toledo