JENNIFER PORTELL
Big Rapids
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Newaygo Medical Care Facility
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
School Bus Driver
White Cloud Public Schools
08.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Volunteer Firefighter
Lilley Township Fire Department
12.2019 - 12.2023
- Performed routine inspections of firefighting equipment by ensuring all tools and gear met safety standards.
- Prepared maintenance logs for equipment by tracking usage and identifying needs for repairs or replacements.
- Trained new volunteers on firefighting protocols and equipment usage, enhancing overall team readiness.
- Responded to emergency calls by assessing fire situations and executing appropriate strategies.
- Participated in community outreach programs by educating residents on fire safety and prevention techniques.
- Administered first aid and conducted emergent response management.
- Assisted in prevention of fires through public education programs.
9-1-1 Dispatcher
Newaygo County Central Dispatch
09.2021 - 07.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Applied Science - Criminal Justice
Muskegon Community College
Muskegon, MI05-2025
Paramedic Certificate -
Baker College
Muskegon, MI05-2005
Skills
- Customer service
- Time management
- Customer and client relations
- Computer proficiency
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Professional and mature
- Prioritization
- Multi-line phone systems
Certification
- First Aid Certification
- CPR/AED Certification
- MI Driver's License with Chauffeurs and CDL-B endorsements
- Firefighter 1 and 2 certified
Timeline
Administrative Assistant
Newaygo Medical Care Facility
07.2023 - Current
9-1-1 Dispatcher
Newaygo County Central Dispatch
09.2021 - 07.2023
School Bus Driver
White Cloud Public Schools
08.2021 - Current
Volunteer Firefighter
Lilley Township Fire Department
12.2019 - 12.2023
- First Aid Certification
- CPR/AED Certification
- MI Driver's License with Chauffeurs and CDL-B endorsements
- Firefighter 1 and 2 certified
Associate of Applied Science - Criminal Justice
Muskegon Community College
Paramedic Certificate -
Baker College
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