Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Porter

Lancaster,CA

Summary

Highly Effective Human Resources Professional with over 15 years of experience specializing in establishing productive business relationships and resolving critical human capital business issues in both corporate and startup environments. Proven abilities in strategic planning, managing projects, improving efficiency of operations, team building, and detailing project information to determine effective processes for operations. Able to identify areas of strength and weakness and implement company policies, standards, changes in operations, and systems that optimize productivity and bottom line. Broad-based human resources knowledge to effectively interact with senior management. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across multiple company environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Regional Senior Human Resources Business Partner

Amazon
02.2021 - Current
  • Built a high-performing HR team that delivered exceptional service levels to support the needs of the entire organization effectively.
  • Managed 7 Distribution Centers, 19 Direct Reports and 1800 plus employees.
  • Enhanced employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
  • Streamlined HR processes for increased efficiency, resulting in reduced administrative costs and improved employee satisfaction.
  • Developed and executed strategic talent acquisition plans to attract top-tier candidates for key positions within the organization.
  • Optimized workforce planning initiatives, aligning staffing needs with business objectives and promoting internal career growth.
  • Spearheaded company-wide diversity and inclusion initiatives, fostering a more inclusive work environment and increasing employee engagement.
  • Implemented innovative recruitment strategies to source high-quality candidates while reducing time-to-fill metrics.
  • Facilitated performance management processes, working closely with managers to set achievable goals and provide constructive feedback to employees.
  • Maintained compliance with labor laws and regulations by staying current on evolving legislation and proactively updating company policies as needed.
  • Oversaw all aspects of the employee lifecycle, from recruitment and onboarding to performance management and offboarding, providing a consistent HR experience for all staff.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.

Regional Human Resource Manager

Family Pet Hospital Corporation
08.2019 - 01.2021
  • Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
  • Immediately rolled-out new, more cost-efficient processes governing hiring and training processes, at the same time reducing company exposure
  • Worked cross-functionally to develop and implement core HR procedures
  • Managed the human resource department functions for 5 locations in and over 200 employees
  • Included many aspects of human resources, including employee and labor relations, compliance, performance management, organizational development, exit interviews, compensation and benefits
  • Implemented ADP as a new payroll system at all locations for proper time keeping and reporting
  • Created hiring processes and trained managers for eective hiring of experience candidates
  • Formulated business partnerships to improve organizational eectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and eectiveness
  • Interpreted, counseled, communicated and educated managers and sta on human resources policies and procedures, benefit issues, established metrics, and performance management
  • Provided proactive partnerships and consultations to directors, managers and supervisors in alignment with their strategic direction and goals
  • Assisted with implementing benefits administration and yearly open enrollment activities for medical, dental, vision, life insurance, disability, COBRA, FMLA, worker's compensation and 401(k)
  • Advised management on compensation administration, salary adjustments, reductions, and bonuses
  • Assisted in developing and conducting a new orientation program for all sta
  • Developed and facilitated workshops and training for employees and managers regarding a wide variety of human resources issues and processes
  • Maintained DVM schedules, processed payments for relief DVM & Tech's
  • Recruited all positions needed for the hospital such as receptions, Assistant Techs, RVT's, Kennel, Custodians, Associate DVM, Relief DVM, Relief RVT's and Speciality DVM's as needed
  • Maintained all aspects of employee relations such as employee files, oer letters, on boarding documents, as well as added new employees to ADP for payroll purposes
  • Assisted Practice Managers on Terminations, Staff Meetings and Trainings
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Reduced turnover rates by developing effective retention strategies and fostering a positive work environment.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR processes for increased efficiency and improved organizational performance.

Regional Human Resource Manager

Burlington Coat Factory
07.2017 - 08.2019
  • Manage HR departments (payroll, benefits & recruiting) for 700+ employee
  • Approve leaves of absence, tuition reimbursement and workers' compensation requests
  • Regularly update employee handbook with changes to background check requirements, onboarding and benefit packages
  • Implemented new benefits program to increase healthcare coverage, resulting in 15% spike
  • Managed all aspects of the HR oce including the Learning & Development Team
  • Scheduled and conducted interviews created and approved job oers and salary structures, recruited colleagues
  • Promoted diversity and inclusion within the workplace, creating an equitable environment for all employees.
  • Guaranteed compliance with all state, federal and local employment laws, as well as company standards, systems and processes in partnership with employment and labor relations departments
  • Coordinated and executed over 30 career fairs which allowed for over 5,000 applicants to participate and Partnered with 30+ hiring managers to create job descriptions, establish hiring process and administrative components of the onboarding and licensing processes
  • Introduced strategic recruiting processes, which resulted in a reduction of time-to-fill from 90 to less than 30 days
  • Managed and organized all hiring processes from start-to-finish - recruiting candidates, assessing resumes, interviewing, hiring, and onboarding all new employees
  • Strategically managed all social media accounts, promoting company and recruiting employees
  • Streamlined HR processes for increased efficiency and improved organizational performance.
  • Facilitated leadership development through targeted training programs and mentorship opportunities.
  • Managed talent acquisition process, ensuring the hiring of high-quality candidates aligned with company values.
  • Optimized workforce planning by analyzing data trends and adjusting recruitment strategies accordingly.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Reduced turnover rates by developing effective retention strategies and fostering a positive work environment.
  • Implemented successful change management initiatives, supporting employees during organizational transitions.
  • Developed comprehensive onboarding programs to improve new hire integration and increase retention rates.
  • Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
  • Collaborated with executive team to develop strategic HR plans in alignment with overall business objectives.
  • Ensured compliance with federal, state, and local employment laws through diligent policy management.
  • Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
  • Answered employee inquiries regarding health benefits and 401k options.

Human Resource & Recruiting Manager

Abbyson Living
01.2014 - 05.2017
  • Created and Maintained all job postings, source resumes, interview candidates and make hiring decisions
  • Executed marketing & recruiting (running ads via "on-line job boards" such as career builder, indeed, craigslist zip recruiter, beyond, glass door & social media platforms FB & LinkedIn)
  • Screened (via phone interviews), interviewed and hired qualified translators
  • Various other responsibilities include: Create and update Job Descriptions, Performance Evaluations, and Training & Development and implement Company Policies and Procedures
  • Performing reference and background checks for potential employees
  • Responsible for all benefits administration, open enrollment and any benefit related items throughout the year, including leave requests
  • Investigate and resolve all incoming employee related issues
  • Provide coaching and counseling to employees and management with solutions for organizational effectiveness, performance management and departmental needs
  • Maintained payroll time, attendance, and verifies accuracy of bi-weekly payroll
  • Reviewed/edited time punch data and submits time records and employee update information to process bi-weekly payroll and manual payroll checks
  • Prepared, verifies and responds to wage garnishments
  • Prepare payroll status change forms for employee information changes (i.e. terminations, pay rate changes, address changes, tax exemption changes etc.)

Regional HR & Recruiting Manager

AT&T
07.2006 - 01.2014

Human Resource Manager

Dynamic Plumbing
12.2002 - 06.2006

Education

BA Degree - Human Resource Management -

University Of Phoenix
Lancaster, CA
02.2012

Skills

  • Diversity and Inclusion
  • Organizational Development
  • Workforce Planning
  • Pre-Employment Screening
  • Labor Relations
  • Employee Relations
  • Recruitment Strategies
  • HR Policies and Procedures
  • Employment Law
  • Conflict Resolution
  • Legal Compliance
  • Employee Onboarding

Certification

  • PHR - Professional in Human Resources
  • SHRM - Society for Human Resource Management certification

Timeline

Regional Senior Human Resources Business Partner

Amazon
02.2021 - Current

Regional Human Resource Manager

Family Pet Hospital Corporation
08.2019 - 01.2021

Regional Human Resource Manager

Burlington Coat Factory
07.2017 - 08.2019

Human Resource & Recruiting Manager

Abbyson Living
01.2014 - 05.2017

Regional HR & Recruiting Manager

AT&T
07.2006 - 01.2014

Human Resource Manager

Dynamic Plumbing
12.2002 - 06.2006

BA Degree - Human Resource Management -

University Of Phoenix

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