JENNIFER PORTER
Rochester,NY
Summary
Professional with experience in administrative and customer service roles, prepared for responsibilities involving patient access and support. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in data entry, scheduling, and communication, with emphasis on accuracy and patient care. Driven to achieve results and enhance team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Physician Support Coordinator IV
University of Rochester
07.2021 - 03.2025
- Improved overall patient satisfaction through efficient scheduling of physician appointments and follow-up procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Answering Phones, replying to patient messages via in basket
- Coordinating referral appointments for patients
- Verifying insurance coverage for scheduled appointments
- Checking in and out patients for scheduled appointments
- Maintained accurate records of physician schedules, ensuring timely access to medical services for patients in need.
Access Associate
Rochester Regional Health
11.2016 - 07.2021
- Created new patient charts to include personal and insurance information and reason for visit.
- Reduced wait times for patients by implementing an organized system for processing paperwork.
- Promoted positive relationships with insurance providers by facilitating prompt resolution of claim-related issues.
- Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
Home Health Aide
All Metro Health Care
04.2010 - 10.2016
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Prepared beds and changed linens, maximizing patient comfort.
- Transported patients to bathroom and provided incontinent care.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Responded to client requests in a timely and compassionate manner.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Provided support and personal services, enabling patients to stay in homes.
- Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed.
Education
Certification - Clinical Medical Assisting
Bryant & Stratton
Rochester, NY05.2016
Skills
- HIPAA Compliance
- Quality Improvement
- Patient Care Coordination
- Medical Terminology
- Software Proficiency
- Conflict Resolution
- Time Management
- Electronic Health Records
- Customer Service
- Epic Systems
- Problem-solving abilities
- Teamwork and collaboration
Certification
Home Health Aide
Timeline
Physician Support Coordinator IV
University of Rochester
07.2021 - 03.2025
Access Associate
Rochester Regional Health
11.2016 - 07.2021
Home Health Aide
All Metro Health Care
04.2010 - 10.2016
Certification - Clinical Medical Assisting
Bryant & Stratton
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