Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer D. Porter

Lilburn,GA

Summary

To obtain employment within an organization that encourages professional growth and stability.

Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.

Overview

24
24
years of professional experience

Work History

Detention Officer II

Dekalb County Sheriffs Department
07.2023 - Current
  • Ensuring the safety and security of the facility, and maintaining order in accordance with policies and procedures.
  • Conducting security checks, bunk counts, sanitation collection and meal distributions.
  • Respond to emergencies and incidents, ensuring compliance with safety protocols.
  • Escort Inmates to various locations including medical appointments, visits and Court hearings
  • Responding to altercations, breaking up physical confrontations, and providing emergency assistance.
  • Maintained constant visual supervision of detainees, ensuring a safe and secure environment.
  • Preparing incident reports and other documentation. Assisting in the admittance and release of detainees.
  • Assisted in processing new detainees, documenting personal information, and property intake.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Implemented conflict resolution strategies to effectively manage disputes among inmates.
  • Trained new officers on standard operating procedures, facility tours and emergency response protocols.
  • Assist in the release of inmates.

Correctional Technician

MIAMI DADE CORRECTIONS AND REHABILITATION
04.2019 - 07.2023
  • Controls traffic into and out of the jail facility by operating the jail security doors in accordance with security and safety policies and procedures; monitors jail security cameras
  • Completes files, logs, charts and other documents associated with jail booking activities
  • Prepares incident reports
  • Determines bail for arrestees as set by the Superior Court
  • Assists in coordinating booking issues and activities with other county departments and agencies, including the courts, probation, public defender's office, and the District attorney's office
  • Process Inmates County and State sentenced calculations
  • Prepare jail booking records for court appearances
  • FCIC/NCIC certified
  • Process Special Release orders, Prison Run and DOC holds.

Accounting Clerk

HAIMS MOTORS
07.2017 - 04.2019
  • Stock vehicles in and out of inventory
  • Arrange transportation dispatch from Auctions to dealerships
  • Issue auction checks and floor plan vehicles, assist with floor plan and inventory audits
  • Maintain Inventory reports
  • Reassign titles and checks for any errors
  • Login and file titles received from auction
  • Review inventory schedules and create journal entries as needed

Executive Assistant

FLORIDA FINE CARS
12.2009 - 06.2017
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic
  • Transmit information or documents to customers, using computer, mail, or fax
  • Hear and resolve complaints from customers or the public
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with purchase orders, invoices, or other documents
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Process and prepare memos, correspondence, or other documents
  • Receive cash, check or credit card payment and record and process transactions accurately
  • Schedule appointments and maintain and update appointment calendars
  • Maintain Dealer tag log
  • Prepare Fed-Ex and UPS shipments
  • Keep a current record of staff members' availability
  • Maintain lobby or reception area clean, neat and well organized
  • Provide coverage for other Customer Care Specialist when needed
  • Other special projects or duties requested by Dealership Managers
  • Stock vehicles in and out of inventory
  • Arrange transportation from Auctions to dealerships
  • Issue auction checks and floor plan vehicles
  • Assist with floor plan and inventory audits Maintain Inventory reports
  • Reassign titles and checks for any errors
  • Login and file titles received from auction
  • Review inventory schedules and create journal entries as needed

Customer Service Agent

AIR AND SEA RENTAL CAR
04.2008 - 08.2008
  • Responsible for providing prompt and courteous customer service to customers over the phone and in person with rental automobiles
  • Making sure that the customer receives the best service possible
  • Making Reservations
  • Opening and Closing Rental Agreements
  • Filing documents
  • Directing calls to correct departments.

Customer Service Staff

PUBLIX SUPERMARKET, INC
06.2002 - 12.2006
  • Responsible for providing prompt and courteous service the customer at the main customer service desk
  • Ensure delivery of superior customer service and complete satisfaction of all internal and externals customers visiting and calling into the organization
  • Answering phones and directing calls to appropriate department
  • Clerical Duties (make copies, fax documents and scan invoices)
  • Various program functions (Western Union, Lotto, Check Cashing and Money Orders)
  • Cash Handling (up to $10,000).

Clerical Support Associate

UNIVERSITY OF MIAMI MILLER SCHOOL OF MED
12.2005 - 03.2006
  • Responsible for providing prompt and courteous service to local hospitals and doctor's offices. Ensured delivery of superior customer service and complete satisfaction of all internal and externals patients visiting and calling into the organization
  • Answering phones
  • Clerical Duties (making copies, fax documents, scanned doctors' orders and filing).

Cashier

PUBLIX SUPERMARKET, INC
11.2001 - 05.2002
  • Responsible for the prompt and courteous merchandise checkout for customers
  • Ensuring the delivery of excellent customer service and complete satisfaction of all internal and externals customers of the organization
  • Responsible for accurate balance of daily transactions (handling of approx 3K - $5K daily)
  • Responsible for providing customers with accurate change for each transaction
  • Greet customers upon arrival to the store
  • Assist customers with location of desired merchandise.

Education

High School Diploma -

Miami Norland Senior High School
Miami, Florida

Skills

  • Patience and tolerance
  • Emergency response
  • Physical restraint
  • Behavioral observation
  • Key control
  • Body and cell searches
  • Booking procedures
  • CCTV monitoring
  • File maintenance
  • Search and seizure procedures
  • File and record maintenance

Timeline

Detention Officer II

Dekalb County Sheriffs Department
07.2023 - Current

Correctional Technician

MIAMI DADE CORRECTIONS AND REHABILITATION
04.2019 - 07.2023

Accounting Clerk

HAIMS MOTORS
07.2017 - 04.2019

Executive Assistant

FLORIDA FINE CARS
12.2009 - 06.2017

Customer Service Agent

AIR AND SEA RENTAL CAR
04.2008 - 08.2008

Clerical Support Associate

UNIVERSITY OF MIAMI MILLER SCHOOL OF MED
12.2005 - 03.2006

Customer Service Staff

PUBLIX SUPERMARKET, INC
06.2002 - 12.2006

Cashier

PUBLIX SUPERMARKET, INC
11.2001 - 05.2002

High School Diploma -

Miami Norland Senior High School

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