Jennifer Portillo
Los Angeles,CA
Summary
Personable, interactive and practical experience in all facets of office Administration, Retail and Customer Services. Excellent team building and interpersonal relations abilities, demonstrate strong performance in the areas of retail, customer service and administration. Motivated self-starter with a reputation of professionalism, proficiency, and reliability, recognized as a dedicated hard worker. Computer expertise in PC, MAC Operating System, Microsoft Office Software, Business office machines, Pallet Jack, Card Board Baler & PDA
Overview
24
24
years of professional experience
Work History
PIC/Manager
Smart&final
Los Angeles, CA
09.2022 - Current
- Performed routine inspections of equipment to ensure optimal safety conditions.
- Provided guidance and support for personnel as needed.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Handled confidential information with discretion and integrity at all times.
- Assisted in recruiting, interviewing, hiring, onboarding, disciplining, evaluating, coaching, mentoring and terminating employees.
- Implemented new processes or procedures when necessary to improve workflow.
- Monitored performance of employees to ensure quality standards were met.
- Managed daily operations of the department, including scheduling staff and assigning duties.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained accurate cash balances and reconciled discrepancies.
- Prepared bank deposits in accordance with established procedures.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
- Provided exceptional customer service when assisting customers with their transactions.
- Performed general office duties such as filing documents and answering phones.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Assisted in developing budget forecasts by providing input on expected revenue collections.
- Participated in training sessions on proper cash handling techniques and security protocols.
Head Grocery Lead
Eatily
Los Angeles
10.2017 - Current
- Manage daily operations of grocery store to meet store goals
- Provide direction and guidance to grocery staffs in their assigned job duties
- Follow and enforce store policies, security measures and customer service standards
- Provide excellent customer services for sales growth
- Develop positive shopping experience and ensure customer satisfaction
- Evaluate performance of each staff and provide appropriate feedback
- Perform inventory control to avoid over stock and low stock
- Manage product storage and rotation activities to reduce spoilages and damages
- Ensure that grocery shelves are maintained clean and organized.
Team Lead Member
Target Inc.
Los Angeles
09.2001 - 10.2017
- Provided courteous and professional customer service
- Greeted customers and provided a warm welcome as they entered the store
- Directed customers and provided product information
- Resolved customer concerns while maintaining a calm attitude even during high-volume times and challenging circumstances
- Stocked and restocked the store
- Maintained the appearance and cleanliness of the store
- Skilled in merchandise display by utilizing company-issued schematics to set product presentations according to standards
- Efficiently and accurately processed customer check-out including cash, check and credit card transactions
- Maintained and balanced an accurate cash drawer.
Receptionist
Dr. Ashok
Pico Rivera
02.2000 - 07.2001
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone
- Comforted patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Ensured availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes.
Education
Medical Billing/Coder -
Nova Institute
Massage Therapy -
Bryman College
References
Available Upon Request
Timeline
PIC/Manager
Smart&final
09.2022 - Current
Head Grocery Lead
Eatily
10.2017 - Current
Team Lead Member
Target Inc.
09.2001 - 10.2017
Receptionist
Dr. Ashok
02.2000 - 07.2001
Medical Billing/Coder -
Nova Institute
Massage Therapy -
Bryman College