Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Accomplishments
Timeline
Generic

JENNIFER PORTILLO

San Tan Valley,AZ

Summary

Highly organized and detail-oriented administrative professional with 15+ years of experience in office management, customer service, and educational support. Skilled in data entry, student records management, event coordination, and digital content creation. Adept at multitasking in fast-paced environments, while maintaining a friendly and professional demeanor.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Kathryn Sue Simonton Elementary
San Tan Valley, AZ
07.2024 - Current
  • Maintain the school master calendar, and manage website updates
  • Create flyers, newsletters, and social media content using Canva and Smore's
  • Update weekly and monthly school marquee announcements
  • Process requisitions, purchase orders, staff absences, and timecard approvals
  • Coordinate supply inventory, prepare deposits, and send them to the district office
  • Schedule school photo events, and collaborate with the PTO for activities
  • Plan and execute school events, including communications, schedules, and supply management
  • Notarize documents, orient new staff, and maintain critical key documentation
  • Develop annual school schedules, including staff phone lists, birthday calendars, maps, and emergency folders
  • Facilitate and log fire drills, ensuring compliance with safety regulations
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines
  • Updated contact lists regularly when changes occur in employee status or contact information

Attendance Clerk / Registrar

Kathryn Sue Simonton Elementary
San Tan Valley, USA
09.2023 - 07.2024
  • Managed daily attendance tracking and student check-in/check-out procedures
  • Enrolled new students, processed withdrawals, and maintained confidential student records
  • Assigned student classes, and prepared scheduling for the new academic year
  • Supported the principal with document preparation and secure file management
  • Coordinated preparations for school events and assemblies, and supervised in-school detention

Library Assistant

Kathryn Sue Simonton Elementary
San Tan Valley, AZ
09.2022 - 05.2023
  • Supervised 25-30 students during library periods and assisted with book selections
  • Organized and maintained library materials, equipment, and facilities
  • Supported school functions including assemblies, lunches, and special events
  • Organized shelves, book displays, and other library areas according to established guidelines
  • Processed payments from patrons for fines or fees associated with their accounts
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items

Post-Closing Recording Specialist

Cascade Financial Services
Gilbert, USA
05.2020 - 06.2022
  • Examined and verified information in Construction-to-Permanent Loan Documents
  • Recorded prepared documents in counties throughout the U.S. by mailing them or using an online recording system
  • Prepared and delivered loan documents to the Trailing Docs Team
  • Scanned and uploaded loan and related documents into the system
  • Manage multiple projects and tasks to ensure high quality and timely delivery
  • Created multiple job aids for the department from scratch and uploaded them to the company server
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Assisted the Insuring Specialist with auditing loan packages, making sure they are accurate and ready for endorsement

Front Office Assistant

Blankinship Physical Therapy
Gilbert, USA
01.2016 - 05.2020
  • I answered the office phone and emails to schedule appointments, answer questions, and document information
  • Verify and discuss the benefits with patients
  • Request and maintain authorizations for our patient
  • Call on unpaid or denied claims, and assist the Office Manager with printing records and mailing claims
  • Help check patients in and out in the office
  • Received and screened a high volume of internal and external communication
  • Conducted transactions, confirming patient information, and processing according to standard protocol

Loan Counselor

Cascade Financial Services
Gilbert, USA
01.2014 - 01.2016
  • General office duties: faxing, photocopying, and data entry
  • I listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
  • I reasoned with customers and attempted to negotiate full balance payments
  • Upheld privacy and security requirements for customer information
  • Notified customers of delinquent accounts, with an attempt to collect outstanding amounts
  • Arranged for debt repayment and established a repayment schedule based on customer finances
  • I remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals

Co-Owner / Office Manager

Southwest Foil & Embossing, LLC
Chandler, USA
01.2007 - 01.2014
  • Responsible for estimating jobs and generating work orders
  • Accounts Payables & Receivables - QuickBooks
  • Experience with Macintosh and PC
  • Assisted in running equipment and producing products for our customers
  • Worked with customers to present mockups/proofs, collect information from customers, and make the needed corrections or adjustments
  • Used Adobe Suites to create images and layouts
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability
  • Managed office inventory and placed new supply orders

Education

High School Diploma -

Joseph City High School
Joseph City, AZ
05-1992

Skills

  • Administrative and office management
  • Microsoft Office, Excel, Encompass, and Adobe Suite proficiency
  • Canva and Smore for digital content creation
  • Event and scheduling coordination
  • Attendance and student records management
  • Relationship building and conflict resolution
  • Data entry and financial processing
  • Notary public services

Hobbies and Interests

  • Enjoy outdoor activities such as hiking and camping.
  • Passionate about crocheting and Pinterest projects.
  • Loves spending time with family and all things Disney.

References

Available upon request.

Accomplishments

  • 2016 Employee of the Month At Cascade Financial- Loan Counselor
  • 2023/24 Blue Apple Award-Employee of the Month by JO Combs School District as Attendance Clerk/Registrar for Kathryn Sue Simonton Elementary

Timeline

Administrative Assistant

Kathryn Sue Simonton Elementary
07.2024 - Current

Attendance Clerk / Registrar

Kathryn Sue Simonton Elementary
09.2023 - 07.2024

Library Assistant

Kathryn Sue Simonton Elementary
09.2022 - 05.2023

Post-Closing Recording Specialist

Cascade Financial Services
05.2020 - 06.2022

Front Office Assistant

Blankinship Physical Therapy
01.2016 - 05.2020

Loan Counselor

Cascade Financial Services
01.2014 - 01.2016

Co-Owner / Office Manager

Southwest Foil & Embossing, LLC
01.2007 - 01.2014

High School Diploma -

Joseph City High School

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