- Community Cleanup
- Animal Care
- I participate in a variety of outdoor recreational activities
- Volunteering at local animal shelters and rescue organizations
- Reading
- Passionate about balancing physical health with mental and emotional wellness
- Animal Welfare Advocacy
- Camping
- Road Trips
Jennifer Postma
NEW PORT RICHEY
Summary
Dynamic Customer Finance Specialist with a proven track record at HSN, adept at risk evaluation and payment negotiations. Successfully developed reporting tools that enhanced decision-making and reduced outstanding receivables. Known for exceptional interpersonal skills and a proactive approach, consistently improving customer satisfaction and operational efficiency.
Customer finance professional with extensive experience in managing customer accounts and resolving financial issues effectively. Proven track record in enhancing team collaboration and achieving high-impact results while adapting to dynamic environments. Skilled in financial reporting, customer service, and problem-solving with focus on delivering value.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Customer Finance Specialist
HSN, Home Shopping Network
09.2017 - 04.2025
- Developed customized reporting tools for internal stakeholders, enabling better analysis of key performance indicators related to customer finance operations.
- Prepared detailed reports on monthly revenue generation, assisting management in making informed decisions for future growth initiatives.
- Analyzed customer account trends, identifying opportunities for upselling or additional services.
- Contributed to the reduction of outstanding receivables through diligent monitoring and collection efforts.
- Coordinated cross-departmental efforts to resolve complex customer issues pertaining to billing disputes or account adjustments.
- Reduced late payments by implementing timely follow-ups and reminders to customers on due dates.
- Negotiated payment arrangements with clients experiencing financial difficulties, minimizing loss exposure for the company.
- Provided exceptional customer service, addressing inquiries and concerns in a timely manner to maintain client satisfaction.
- Proactively identified potential bad debt situations, initiating appropriate actions to mitigate losses and maintain a healthy accounts receivable portfolio.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Enhanced customer satisfaction by effectively managing financial transactions and resolving billing discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
Scheduling Coordinator
Mobile Personal Service
08.2012 - 04.2017
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Contributed to team success by providing backup scheduling support during peak times.
Flight Attendant
Southwest Airlines
07.1997 - 08.2010
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Coding/Billing
McHenry County College
Crystal Lake, IL04-2011
High School Diploma -
Gulf High School
New Port Richey, FL01-1990
Skills
- Risk evaluation
- Microsoft Excel
- Payment negotiations
- Invoice processing
- Professionalism
- Goal setting
- Analytical thinking
- Interpersonal skills
- Risk assessment
- Microsoft office
- Customer relations
- Decision-making
- Proactive and Self-motivated
- Task prioritization
- Self motivation
- Adaptability
Interests
Timeline
Customer Finance Specialist
HSN, Home Shopping Network
09.2017 - 04.2025
Scheduling Coordinator
Mobile Personal Service
08.2012 - 04.2017
Flight Attendant
Southwest Airlines
07.1997 - 08.2010
Coding/Billing
McHenry County College
High School Diploma -
Gulf High School
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