Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional References
Previous Experience
Member of the National Honor Society
Timeline
Generic

Jennifer Potter

Bellevue

Summary

Dedicated and loyal employee with +20 years Experience. Company, local and state policies as well as the top Customer service is top priority to me.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Burger King

Wendys

Taco Bell
  • Not my kind of restaurant

Subway

Shift Manager

McDonald's
11.2021 - Current
  • Open the store, count in the safe, the tills, do open the store on the computer system, make sure the employees are in position and doing their jobs to get the store ready for open and for the rest of the day
  • I help stock, etc
  • Whatever else needs to be done
  • My boss: Lindsay Carl

CNA

Majestic Care
01.2024 - 02.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.

CNA

Diamondale Nursing Care Center
10.2024 - 10.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

CNA

Eaton County Health And Rehabilitation Services - Echrs
07.2022 - 09.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.

Shift Manager/Key Holder

McDonalds
11.2021 - 07.2022
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.

General Manager of Food Service

Wendys Restaurant
01.2019 - 01.2021
  • Ran the store
  • Opened
  • Closed
  • Counted safe, and drawers
  • Did computer/paperwork for the store
  • Hired
  • Fired
  • Did truck orders
  • Inventory
  • Delegated duties to all employees for the store to run effectively and the best it could
  • My boss: Werner S (Kalamazoo)
  • Reason for leaving: seeking better working environment
  • This was through the pandemic and I could not keep employees
  • I was having behavior problems with some of the management staff I had and was told my DM to put up with it
  • I could not attend the GM meetings in Kalamazoo on a weekly basis which was a requirement of the position
  • I learned everything about GM position on my own
  • Was promoted from shift manager, and wasn't shown anything, had to learn myself
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.

Education

Nursing

Kellogg Community College
Battle Creek, MI

Certification in Business Administration -

06.2024

High School Diploma -

New Horizon Online High School
09-2019

Skills

  • Customer service
  • Knowledge of company, local, and state policies
  • Employee management
  • Cash handling
  • Time management
  • Creativity and innovation
  • Decision-making
  • Effective leadership
  • Customer service focus
  • Vital signs monitoring
  • Employee motivation
  • Sales growth
  • Employee training
  • Compassion and empathy
  • Team management
  • Scheduling and rostering
  • Workplace safety
  • Bathing assistance
  • Policy enforcement
  • Accurate money handling
  • Health and safety
  • HIPAA compliance
  • Feeding assistance
  • Basic life support

Accomplishments

I have learned about empathy; learned everything I can for being a good CNA. I make sure all my education lessons are done.; I ask questions and try my best to train new employees to the best of my ability

Certification

  • National Honor Society
  • Servsafe Certified
  • Business Administration Certification, 06/01/24

Professional References

  • Shalia Beldon, McDonald's, Former Assistant Manager, 5, 2699247283
  • Sierra Ward, Wendy's, Former Assistant, 4
  • Lindsay Carl, McDonald's, Current GM, 2, 2699652101

Previous Experience

  • Burger King, Early 2000's
  • Wendy's, 1998 and early 2000's
  • Taco Bell, About a month
  • Subway

Member of the National Honor Society

I was going to college online and I won National Honor Society.

Timeline

CNA

Diamondale Nursing Care Center
10.2024 - 10.2024

CNA

Majestic Care
01.2024 - 02.2025

CNA

Eaton County Health And Rehabilitation Services - Echrs
07.2022 - 09.2022

Shift Manager/Key Holder

McDonalds
11.2021 - 07.2022

Shift Manager

McDonald's
11.2021 - Current

General Manager of Food Service

Wendys Restaurant
01.2019 - 01.2021

Burger King

Wendys

Taco Bell

Subway

Nursing

Kellogg Community College

Certification in Business Administration -

High School Diploma -

New Horizon Online High School

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Jennifer Potter