Jennifer Potter
Summary
Well-rounded Direct Support Professional with 15 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and companionship. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Sarah Seneca Residential Svcs
09.2024 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Overnight Shelter Monitor
No Freeze Pilot Program
12.2021 - Current
- Company Overview: Manchester Area Conference of Churches, Manchester, CT
- Compiled case notes on each resident nightly, assured safety of all residents, communicated with emergency services and agency management, prepared and served healthy breakfasts, cleaned staff room, organized food and accepted and recorded donations from the community.
- Manchester Area Conference of Churches, Manchester, CT
Direct Support Professional
Sarah Tuxis
09.2019 - 02.2020
- Company Overview: Guilford CT
- Direct support professional for three disabled individuals in a group home setting, trained new employees. Obtained medication certification with the state of Connecticut.
- Guilford CT
Companion
Project Genesis
01.2019 - 12.2019
- Company Overview: Clinton, CT
- Companion for an individual with an acquired brain injury, passed medication and trained any new employees.
- Clinton, CT
Direct Care Professional
Sarah Seneca Residential Services
03.2016 - 07.2017
- Company Overview: Branford, CT
- Entrusted with scheduled shift and substitute coverage in support of clients affected by a wide range of mental illness and developmental disabilities. Followed protocols for safety, personal care, food preparation and dietary needs, transportation to outside resources and activities. Monitored medical well-being of clients and maintained communication logs. Earned certificates in CPR/First Aid and PMT.
- Branford, CT
Temporary Holiday Order Screener
Godiva Chocolatier
10.2015 - 12.2015
- Company Overview: Old Saybrook, CT
- Temporary Holiday Order Screener in area-wide sales office taking phone orders from corporate clients, recording data and troubleshooting to resolve problems.
- Old Saybrook, CT
Direct Support Staff
Sunrise Northeast
01.2013 - 12.2014
- Company Overview: Old Lyme, CT
- Direct Support in group home for disabled clients. Provided personal care, monitored medical and behavioral events, organized and led outings for clients, prepared meals and maintained clients' living space. Also was available to substitute in other group homes in the area.
- Old Lyme, CT
Data Entry Specialist
Connecticut Business & Industry Assn. (CBIA)
01.2011 - 12.2012
- Company Overview: Hartford, CT
- Data Entry Specialist responsible for setting up insurance for various companies, filing, answering phones and imaging documents.
- Hartford, CT
Senior Credentialing Analyst
United Health Care
01.2008 - 12.2009
- Company Overview: Hartford, CT
- Assigned to gathering data to qualify insurance agents to sell the company's life and health insurance products, used all computer programs to update all of the agents current information.
- Hartford, CT
Temporary Support Staff
The Hartford
01.2007 - 12.2008
- Company Overview: Simsbury, CT
- Skilled in data processing and communication with insurance agency customers in corporate licensing department.
- Simsbury, CT
Office Assistant
Aetna
01.1999 - 12.2006
- Company Overview: Windsor, CT
- Skilled in assisting legal case managers and training new staff, filling in as receptionist when needed as well as training other employees on the receptionist role. Participated in many litigation projects as needed. Pulled claims on various Aetna systems, worked with subpoenas, authorizations and third-party documents. Completed work helping with subrogation.
- Windsor, CT
Education
Bachelor of Arts - Psychology And Social Science
Eastern Connecticut State University
Willimantic, CT05-2025
Skills
- Medication administration
- Relationship building
- Transportation
- Behavior redirection
Timeline
Direct Support Professional
Sarah Seneca Residential Svcs
09.2024 - Current
Overnight Shelter Monitor
No Freeze Pilot Program
12.2021 - Current
Direct Support Professional
Sarah Tuxis
09.2019 - 02.2020
Companion
Project Genesis
01.2019 - 12.2019
Direct Care Professional
Sarah Seneca Residential Services
03.2016 - 07.2017
Temporary Holiday Order Screener
Godiva Chocolatier
10.2015 - 12.2015
Direct Support Staff
Sunrise Northeast
01.2013 - 12.2014
Data Entry Specialist
Connecticut Business & Industry Assn. (CBIA)
01.2011 - 12.2012
Senior Credentialing Analyst
United Health Care
01.2008 - 12.2009
Temporary Support Staff
The Hartford
01.2007 - 12.2008
Office Assistant
Aetna
01.1999 - 12.2006
Bachelor of Arts - Psychology And Social Science
Eastern Connecticut State University
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